TI 8. build 791 - My problems still exists

Problem 1: Boot cd still hangs if I do not have media inserted into my SanDisk
memory card reader or have it un-plugged..

2: Still get program (TRDw) not responding when I shut down
windows xp if I have initiated TI under windows..

Acronis has been trying to fix these 2 problems since ver 7 of TI..They always
ask for the same info (input) over & over..They must put it in file 13..

 

Hello bobbyjak,

Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

We do apologize for the problem being not solved yet. Could you tell me your Acronis request number and also explain please what TRDw is?

Thank you.
--
Ilya Toytman

 

I guess I trashed the e-mail with the request number..Acronis needs to tell me
what TRd ww is..The message I get is:

"End Program TRd ww:C:\program files\Acronis\....."

I always get this when I shut down windows xp if I have initiated TI under windows..

Thanks

 

Hello bobbyjak,

Could you please send me a private message with your e-mail address from which you contacted Acronis Support Team?

Thank you.
--
Ilya Toytman

 

E-mail address has been sent via PM..
Thanks

 

Hello bobbyjak,

I can recommend the two folowing steps concerning the TRdww problem:

1. Run some antispyware and antivirus software;
2. Try to uninstall Acronis True Image and install it from scratch.

Thank you.
--
Ilya Toytman