TI 8. build 791 - My problems still exists

Discussion in 'Acronis True Image Product Line' started by bobbyjak, Jan 20, 2005.

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  1. bobbyjak

    bobbyjak Registered Member

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    Problem 1: Boot cd still hangs if I do not have media inserted into my SanDisk
    memory card reader or have it un-plugged..

    2: Still get program (TRDw) not responding when I shut down
    windows xp if I have initiated TI under windows..

    Acronis has been trying to fix these 2 problems since ver 7 of TI..They always
    ask for the same info (input) over & over..They must put it in file 13..
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bobbyjak,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We do apologize for the problem being not solved yet. Could you tell me your Acronis request number and also explain please what TRDw is?

    Thank you.
    --
    Ilya Toytman
     
  3. bobbyjak

    bobbyjak Registered Member

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    I guess I trashed the e-mail with the request number..Acronis needs to tell me
    what TRd ww is..The message I get is:

    "End Program TRd ww:C:\program files\Acronis\....."

    I always get this when I shut down windows xp if I have initiated TI under windows..

    Thanks
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bobbyjak,

    Could you please send me a private message with your e-mail address from which you contacted Acronis Support Team?

    Thank you.
    --
    Ilya Toytman
     
  5. bobbyjak

    bobbyjak Registered Member

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    E-mail address has been sent via PM..
    Thanks
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bobbyjak,

    I can recommend the two folowing steps concerning the TRdww problem:

    1. Run some antispyware and antivirus software;
    2. Try to uninstall Acronis True Image and install it from scratch.

    Thank you.
    --
    Ilya Toytman
     
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