TI 11: severe startup delay on a fresh Windows XP Pro SP2 installation

Discussion in 'Acronis True Image Product Line' started by StardustOne, Sep 23, 2007.

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  1. StardustOne

    StardustOne Registered Member

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    Jul 15, 2007
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    Hi,

    I have even severe startup delay issues with TI 11 on a newly and fresh Windows XP Pro with SP2. Yes all new patches and updates are installed.

    This is what happens after TI 11 is installed: After the login procedure, the desktop and it's icons don't show up. I see the wallpaper with the green grass and the clouds and I can mouse around the mouse cursor. The system is waiting to being loaded completely and this is solely related to TI 11. This delay takes at least two minutes. After that period of time, the desktop and the icons appear.

    I removed TI 11 and installed TI 10 on the same system, after the reboot I had no startup delay at all, the xp desktopand the icons is shown instantly after the login.

    Any suggestions, except from installing a fresh copy of XP?

    Best regards,
    StardustOne (from Switzerland)
     
  2. Pass_word

    Pass_word Registered Member

    Joined:
    Sep 22, 2007
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    It so also happens on my pc. Any idea?
     
  3. Pass_word

    Pass_word Registered Member

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    Sep 22, 2007
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    In my configuration don't work Try&Decide, it says that is not load driver, if i remove this service, Xp is not too slow, is as before TI installation.
     
  4. Zecke

    Zecke Registered Member

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    Try to disable the "Try&Decide"-Mode in startup. Maybe this helps.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello StardustOne and Pass_word,

    Thank you for choosing Acronis Disk Backup Software.

    Please try uninstalling Acronis True Image, rebooting the computer, clearing Windows temp folders and installing again.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  6. student

    student Registered Member

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    Oct 11, 2007
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    I had a similar problem with very slow boot ups and shut downs after installing TI 11. They would take around 10-15 mins. The posted solution actually worked... complaint email and refund request averted!
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Student,

    Thank you for the provided information. It's good to hear that the offered solution helped you to overcome the encountered issue.

    If you have any further questions concerning our software, please submit a request for technical support or post any of them on this forum. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  8. robertach

    robertach Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    6
    Windows XP SP2, (gobs of memory)
    After struggling with TI 11 Home, (slow startup, slowed computer down, and slow backup), I also removed 11 tonight and have reinstalled 10 which works fine but I have lost all my previous backups as they are not recognized anymore by 10 but not too concerned as I also backup to DVD-DL frequently.
    "If it isn't broken, don't fix it" applies here. Stick with 10 for a while longer until the bugs are out of TI 11 Home.
    Bob
     
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