TI 11 Scheduled Jobs Don't Run

Discussion in 'Acronis True Image Product Line' started by casterle, Oct 18, 2007.

Thread Status:
Not open for further replies.
  1. casterle

    casterle Registered Member

    Joined:
    Oct 18, 2007
    Posts:
    3
    A few days ago, I upgraded to True Image 11. Since then I've been unable to get my scheduled nightly (incremental) backup to run. I've verified that my backup task is set correctly (it's the same task I've been using successfully for years with previous versions).

    I see that others have reported this same issue. Has anyone found a solution?

    TIA!
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello casterle,

    Thank you for choosing Acronis Disk Backup Software.

    In this case we recommend you to submit a request for technical support. Provide the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
     
  3. casterle

    casterle Registered Member

    Joined:
    Oct 18, 2007
    Posts:
    3
    I have submitted a support case.

    FYI, I have reverted to True Image 10, which runs as scheduled.

    -Leroy
     
  4. msoltys

    msoltys Registered Member

    Joined:
    Dec 10, 2006
    Posts:
    6
    Location:
    Atlanta, GA
    I have used TI since v 6.0 with good results except for the occassional quirk here and there. I recently started usinf TI 11 on two different machines, one with Vista and one with XP Pro. The Vista machine was an upgrade from 10 to 11 while the XP Pro machine was a brand new install of TI Home 11. Same result on each machine .... scheduled tasks do not run automatically. The Vista machine was working perfectly on TI 10 before the upgrade.

    I am running the latest realse of 11 but I see there have been no new releases since September 18, 2007. Hope you can fix this soon!!
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello msoltys,

    Thank you for choosing Acronis Disk Backup software


    Could you please do the following?

    - Download and run schedmgr.exe application;

    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;

    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;

    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Then submit a request for technical support. Attach all the collected log and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    --
    Michael Levchenko
     
Thread Status:
Not open for further replies.