This software does what is promised, is simple to use, and I cannot fathom how so many people are having problems with it. I suspect they are not carefully reading the instructions on the pop-up windows that guide you through the backup and recovery processes. I initially downloaded and tried the Trial version, and recently purchased the full version (now on sale for $29.99 at Best Buy). I created an image using the trial version several weeks ago, and restored my system to that state using the full version. The first restoration attempt apparently failed, but when I switched to “sector by sector” restore, the program worked flawlessly. I have since created new backup images (sector by sector) and have restored them on three different occasions with no problems. Timed backups work well. I back up my data to external drives the “old school” way, via batch files that run DOS copy commands. In the wee hours of the morning, Windows Scheduler wakes my computer from standby to launch them. The automatic TI-11 backup is timed to begin after the DOS data backup is completed, and when that is done, the computer goes back to sleep. When I began working with True Image, I got multiple incremental .tib files when all I wanted was one (in addition to the “Master” image). Backtracking through the scheduled backup steps, and taking a few extra seconds to carefully read the pop-up instructions, was all that was necessary to resolve the issue. I think the program’s simplicity and ease of use is what trips people up. They expect to encounter complexity, but there isn’t any.