TI 10 Home crashes while Backup Outlook

Discussion in 'Acronis True Image Product Line' started by Rolf Mamat, Jan 9, 2007.

Thread Status:
Not open for further replies.
  1. Rolf Mamat

    Rolf Mamat Registered Member

    Joined:
    Jan 9, 2007
    Posts:
    1
    I use True Image Home Version 10.0 Build 4.871 and try to backup my Outlook Folders. Outlook Version: 2004 ( 11.80108107) SP2
    I tried every folder and Subfolder, every time TI starts scanning the entries and that has an Exception and ends.
    In the the Windows Logfile you can see the Message:

    Fehlgeschlagene Anwendung trueimageservice.exe, Version 10.0.0.4871, fehlgeschlagenes Modul msvcr71.dll, Version 7.10.3052.4, Fehleradresse 0x00010440.

    How can I solve this problem?
    Rolf Mamat
     
  2. Ralphie

    Ralphie Registered Member

    Joined:
    Oct 8, 2006
    Posts:
    952
    Location:
    Florida
    It is a known problem with Version 10 ... you'll have to wait until Acronis provides a fix.
     
  3. Waldmeister

    Waldmeister Registered Member

    Joined:
    Jan 12, 2007
    Posts:
    1
    Build #4871: MS Outlook backup fixes *LOL*
    Because this feature i upgraded to version 10. What's the problem?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello everyone,

    Thank you for using Acronis Disk Backup Software.

    We are sorry for the delayed response.

    As stated in this post, we are aware of that issue and are working on it. A new build will be released as soon as the fix will be available.

    Thank you.
    --
    Marat Setdikov
     
    Last edited: Jan 30, 2007
  5. pcourtney

    pcourtney Registered Member

    Joined:
    Jan 29, 2007
    Posts:
    3
    how soon o_O??

    real soon, or months into the future ! When will backing up Outlook on the fly work like you advertise TI 10 to do on the box o_O??


    unhappy and disgruntled user of TI 10 Home :-(
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello everyone,

    Would like to let you know that a new build 4940 for Acronis True Image 10.0 Home was released.

    The build contains certain fixes including the fix for the issue with backing up MS Outlook settings and messages using "My E-mail" option. You can find more detailed history of changes in "Product Update" section of you account.

    Please download and install the new build 4940 of Acronis True Image 10.0 Home in order to check how the product works.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.