TI 10 Error: Coinitialize

Discussion in 'Acronis True Image Product Line' started by MCyS, Feb 23, 2007.

Thread Status:
Not open for further replies.
  1. MCyS

    MCyS Registered Member

    Joined:
    Feb 23, 2007
    Posts:
    7
    Hello,

    I used TI over the years and versions without major problems, but since getting TI 10 and installing it on my new Laptop (MSI Mgabook, WinXP Home SP2) I have, well, not a strange Problem but an annoying little thing, which I`m not being able to remove it seems.
    Whenever I start up Trueimage 10 (all versions up to 4940) and doing any task like backup or restore, explore or creating a task, at the moment it comes to bring up the file explorer for selecting a backup place or an image, an error dialog appears "Coinitialize not called", clicking this about three times away all things work as they should.
    Although I have tried several times to de- and reinstall the program, this nasty error won`t go away, anyone any idea?
    Thanks
     
  2. Ralphie

    Ralphie Registered Member

    Joined:
    Oct 8, 2006
    Posts:
    952
    Location:
    Florida
    Have you tried making the bootable Rescue CD, booting with it and trying the Backup process from its menu?
     
  3. MCyS

    MCyS Registered Member

    Joined:
    Feb 23, 2007
    Posts:
    7
    With the BootCd the error does not appear, and dont get me wrong, I can do Backups and restores without problems, running ATI under Windows, its just, that I have to click away the error messages each time, after doing so, things work as expected.
     
  4. foghorne

    foghorne Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    1,389
    Location:
    Leeds, Great Britain
    I don't know the answer to your problem, but it's not surprising that the error does not appear when running from the recovery CD. Coinitialize is a Win32 API call to prepare a thread within a COM object, the recovery CD is not Windows.

    F.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello MCyS,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please also create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.