TI 10 and Outlook

Discussion in 'Acronis True Image Product Line' started by tonydenson, Nov 16, 2006.

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  1. tonydenson

    tonydenson Registered Member

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    Like many others I cannot run the email backup feature of TI 10 (which is the reason I bought it).
    If and when Acronis actually make it work, can anyone tell me whether it will backup Outlook files while it is running ?

    Tony
     
  2. ferralez

    ferralez Registered Member

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    I have not got it to work at all with Outlook running or not.
    Outlook 2003

    Acronis - This should be a priority 1 bug you are working on.
    You can't promise on your customer facing web page things like the following and not deliver.
    "Backup your Outlook e-mails, contacts, calendar, tasks, notes, signatures, news folders, e-mail rules and user settings with just a few mouse clicks!"
     
  3. tonydenson

    tonydenson Registered Member

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    I assume that if nobody can answer my question then nobody has actually got this feature of the product to ever work.
    I thought Acronis support had a presence on this forum. If they do, could you please answer my question, or I will be asking for my money back.
     
  4. alleyoop

    alleyoop Registered Member

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    Tony, on my PC TI10 backup emails also with Outlook 2003 running
     
  5. tonydenson

    tonydenson Registered Member

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    Thanks, I will probably be patient and wait for it to be fixed. But why couldn't someone from Acronis have told me that if they value their customer base.

    Tony
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello tonydenson,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please be aware that as I stated in this previous post of mine the issue with backing up MS Outlook or MS Outlook Express settings and messages using "My E-mail" option of Acronis True Image 10.0 Home is known already. It will be fixed in the next build of Acronis True Image 10.0 Home. I'm sorry, but at the moment the exact time-frame for that is not set yet. Please accept our apologies for the current inconvenience.

    Thank you.
    --
    Aleksandr Isakov
     
  7. Diavonex

    Diavonex Registered Member

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    I've just successfully backed up my MS Outlook with Acronis 10.0
     
  8. shieber

    shieber Registered Member

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    In less than the time you spent waiting, you could have poked around the forum and found all the many past posts on this subject and the Acronis response.

    Sometimes doing a little work is the best way to get an answer.
     
  9. exeter_acres

    exeter_acres Registered Member

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    Any more news on this.............??


    I just tried and I have the latest build and all ms updates.... and no go...


    Please advise
    Exeter
     
  10. me75006

    me75006 Registered Member

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    Backup/My Files/ select the folders where your email files are located on your hard drive.
    path might end up looking something like this:
    C:\Documents and Settings\Your UserName\Local Settings\Application Data\Microsoft\Outlook
    You can even go into Tasks/Create and save the job for later use, and even schedule it for automatic backup.
     
  11. exeter_acres

    exeter_acres Registered Member

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    OK...but the feature of the software... and the only reason I upgraded from 9...was to backup email and application settings and neither appear to work......
     
  12. peter.blaessing

    peter.blaessing Registered Member

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    I do NOT want to backup any folder, it's a new TI 10.0 FEATURE to backup Outlook - message by message - something that ONLY works if TI is integrated into Outlook. I CANNOT backup that folder automatically, as Outlook AND Copernic Desktop Search have locked the file...

    So, Acronis, where is that beautiful feature you have sold to us?? :mad:

    Thanks
    -Peter
     
  13. shieber

    shieber Registered Member

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    If you bought the program because it purported to have this function, which Acronis admits does not work, then you should be able to request and get a full refund. I believe that, under the law in most states, the warranty of merchantability requires that they refund your money if asked. The warranty of merchantability basically means that the product will do what the seller touts that it will do. Anyway, Acronis isn't likely to be hardasx about refunds on this particular issue. They know they touted a feature and admit that it doesn't work.
     
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