TI 10.0 (b 4.942) - still no support for JMicron JMB363 PATA and SATA controller

Discussion in 'Acronis True Image Product Line' started by hering69, Mar 12, 2007.

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  1. hering69

    hering69 Registered Member

    Joined:
    Mar 9, 2005
    Posts:
    7
    Hi there, I own TI 10.0 (b 4.942) and bought this newer version of TI to get full support for my ASUS P5B deluxe mainboard with JMicron JMB363 PATA and SATA controller on it.
    But I still can't use the TI Rescue media to recover my system wether in full nor in safe mode because it still doesn't recognize my DVD-Drive or my DVD-Burner attached to this controller.
    So without BartPE plugin TI 10.0 would be perfectly useless for me.
    After this long time I find it frustrating that Acronis is not able to release a new build of TI 10.0 that supports this controller which finds on a large lines up of Core2Duo Motherboards !!!
    Ciao
    Hering69
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello hering69,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please make sure you recreate Acronis Bootable Rescue Media after updating.

    Please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. hering69

    hering69 Registered Member

    Joined:
    Mar 9, 2005
    Posts:
    7
    Hi, thank you for your response.
    Booting with "acpi=off noapic" parameter didn't change anything - still no DVD-ROM or DVD-RW.
    So I sent you the Linux system information (sysinfo.txt).
    Hopefully it can soon be fixed ...
    Ciao
    Hering69
     
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