Thunderbird Antispam, all greyed out

Discussion in 'ESET Smart Security' started by Stalks, Nov 26, 2009.

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  1. Stalks

    Stalks Registered Member

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    Thunderbird: 2.0.0.23
    ESET Smart Security 4.0.474.0

    The buttons in Thunderbird are always greyed out. Even the right-click menu for a message in greyed out.

    Works fine in Outlook 2007, but not Thunderbird.

    Any ideas?
     

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  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    From the help files:

    Note
    In order for antispam protection to work with IMAP accounts, you must enable the Make the messages in my Inbox available when I am working offline (Account Settings > Offline & Disk Space) option. This option ensures that messages are downloaded immediately after receipt which is necessary for the antispam module to function correctly.
     
  3. a3_alin

    a3_alin Registered Member

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    Toolbar ess 4 in thunderbird 3 RC1 and information that mail was scanned with ess - nonexistent...
     
  4. estbird

    estbird Eset Staff

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    ess/eav 4.0.xxx doesn't support Thunderbird 3 RC1.
     
  5. Stalks

    Stalks Registered Member

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    Hi,

    Thankyou for the help in restoring the buttons for ESS on Thunderbird.

    I am now experiencing a similar issue, but in reverse.

    All the buttons are now in colour, not greyed out. They seem to function, however incoming mail does not seem to be marked as Spam or Not Spam. Both buttons are highlighted. If I manually mark a new message as Spam, it stats in my Inbox, and both buttons are still available for me to click.
     
  6. Marcos

    Marcos Eset Staff Account

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    Does configuring antispam to move spam messages to a specific folder that already exists make a difference?
     
  7. a3_alin

    a3_alin Registered Member

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    Thanks!!!
     
  8. estbird

    estbird Eset Staff

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    Do I understand correctly that you have turned off option Make the messages in my Inbox available when I am working offline (Account Settings > Offline & Disk Space) and toolbar still have enabled antispam buttons but they do nothing?
     
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