I'm thinking about trying a trial of the latest release of Eset Smart Security. It's one of the few products I have never tried at all before. Question for long-time users - what are the primary advantages of ESS that you have found in using it over the years? What does it do well, in your experience? And what are the areas where you've encountered some problems, where perhaps it needs to be improved? And, finally, how have you found the customer service and support to be?