The unknown factor

Discussion in 'other security issues & news' started by north450, Dec 12, 2007.

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  1. north450

    north450 Registered Member

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    My internet connection was really slow. Contacted support at vif. http://service.vif.com/ They told me the problem was spyware. Ran ad_aware and other spyware removal tools. A few cookies were found and those were promptly deleted. Problem still contined. Contacted vif again . They told me there was a trojan in my computer.
    Then a week later got a new isp provider and the problem was solved. The majority of times we believe its spyware may be the results of a poor isp provider like vif located in montreal. VIF Internet 35 De Port Royal E suite 120 Montreal QC H3L 3T1 - 514-353-9988 / sans-frais: 888-321-3737.
     
  2. ErikAlbert

    ErikAlbert Registered Member

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    An ISP will always try the easy way first : blame the customer as long as possible. All the rest requires too much effort from the ISP.
    So keep the customer busy with removing so called existing malware on his computer.

    In your case I would have done a backup of my system first.
    Then do a fresh install of Windows and drivers only.
    Then try my internet connection with MSIE, if it is still unbearable slow, my ISP is the reason, because a fresh install has NO malware and this means that all remarks regarding malware from my ISP are not true anymore.
     
    Last edited: Dec 12, 2007
  3. HURST

    HURST Registered Member

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    I thought that only ISP's from my country did such things. Glad to see we are not alone :D
     
  4. Mrkvonic

    Mrkvonic Linux Systems Expert

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    Hello,
    A trick: when you call your ISP, tell them you are using Linux. That will frighten them and they will be very friendly and cooperative. As in: Linux geeks cannot be fooled.
    Mrk
     
  5. HURST

    HURST Registered Member

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    When I tried that, they said "we offer no support for linux users, please reboot to a Win session".
    It took almost 15 minutes to tell them that the OS had nothing to do, it was a hardware problem (finally they agreed on replacing the modem).
     
  6. Mrkvonic

    Mrkvonic Linux Systems Expert

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    Hello,
    Works for me ... especially being polite and aggressive in turns, every 2-3 min.
    Mrk
     
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