My internet connection was really slow. Contacted support at vif. http://service.vif.com/ They told me the problem was spyware. Ran ad_aware and other spyware removal tools. A few cookies were found and those were promptly deleted. Problem still contined. Contacted vif again . They told me there was a trojan in my computer. Then a week later got a new isp provider and the problem was solved. The majority of times we believe its spyware may be the results of a poor isp provider like vif located in montreal. VIF Internet 35 De Port Royal E suite 120 Montreal QC H3L 3T1 - 514-353-9988 / sans-frais: 888-321-3737.