After a mother board failure a clean install was required. I have a True Image 2009 back up on an external drive which will not open because "The selected file is not an Acronis*True*Image*Home archive" I think I am trying to open the image with an earlier version of true image. I had paid for Acronis Extended Download Service but could not find access to it. So I downloaded a trial copy of True Image 2009 but it will not accept my serial number. Nor will it install as a trial version. I have a mess. Can anyone help?