the file or directory is corrupted or unreadable

Discussion in 'Acronis True Image Product Line' started by anettis, Jul 24, 2007.

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  1. anettis

    anettis Registered Member

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    I have been using Acronis dependably for years. I recently did a partial file restore via the rescue CD. I don't normally go this route as I typically do full image restores via the rescue CD and file restores via the Windows based Acronis. However my main notebook had crashed and I used a backup notebook with the recuse CD to restore critical data files that had been archived on my external drive.

    The restore appeared to work. My main notebook is now back in service but I am noticing a handful of the restored files on the external drive are having problems. They won't open and when I try to delete them I get a message "the file or directory is corrupted or unreadable". I have tried running chkdsk with various options MANY times. Chkdsk does not detect any errors. How do I get rid of these files hopefully without having to reformat the drive?

    I am using Acronis True Image Home® version 9.0 (build 3,677) with Windows XP Pro. The drive with the problematic files is a Maxtor One-Touch II external USB.
     
    Last edited: Jul 24, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello anettis,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (3854) of Acronis True Image 9.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. Howard Kaikow

    Howard Kaikow Registered Member

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    For a likely explanation of the problem, see http://www.standards.com/index.html?CreateFileFailure.

    To see whether that is the problem, try reading the files with http://www.standards.com/index.html?ReadFile.
     
  4. anettis

    anettis Registered Member

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  5. Howard Kaikow

    Howard Kaikow Registered Member

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    See CopyMoveDeleteRename, but the program has not yet been released. The program is completed, I just need to add registration mechanisms, licensing, etc, it will not be free.
     
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