Testing

Discussion in 'Prevx Releases' started by webbit, Jul 21, 2013.

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  1. webbit

    webbit Registered Member

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    I was just wondering if there is going to be a comparison test by a company so we can really see the strengths of webroot against other security software, most recent tests have not done that , unless I have missed one.
     
  2. SweX

    SweX Registered Member

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  3. Techfox1976

    Techfox1976 Registered Member

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    The general consensus (amongst users, Webroot, and testing organizations) has been that WSA works so utterly unlike anything else that tests are generally invalid because they make certain assumptions about AV software that don't apply to WSA. Testing organizations have to make these assumptions to avoid taking a long time to test anything.

    So basically it really comes down to Real Life beats out tests any day. When you end up with tests claiming "This is ineffective and doesn't work" and Real Life saying "My Mother In Law hasn't managed to sneak a single infection past it" and various other tremendous success stories, it simply means that the test is wrong, sadly enough. The tests try to emulate reality, but they aren't reality and never will be.

    So you can listen to tests that are wrong or you can listen to people in all sorts of places who are having success with it, especially people who are security professionals for a living. They will disagree, but if you let a faulty test determine what you're using, you're the one who's losing.
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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  5. SweX

    SweX Registered Member

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    Actually that's a great idea, "I wonder is this AV good, are there any tests on it ?" just go to the vendor forums and see if there are many reports from infected users :D

    But both you TH and I knows that far far far from all users know when they are infected, and even if they know they rarely report that they got infected while using the AV, instead they may just uninstall it, to install a new AV to clean the infection. Maybe they mention it 1yr later when someone asks questions about it "I used this AV but uninstalled because I got infected, but I am very happy with the AV I use now etc etc...but real-world usage is still what counts I agree on that to 100% :)
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    True for average users but the Support Inbox would know more than I even Joe would know. But at security type forums like Wilders, users would be the first to complain about infections and I visit many and I see no such reports.

    TH
     
  7. webbit

    webbit Registered Member

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    Me neither triple helix, sometimes on here it goes quiet.
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes even at the Webroot Community. So things must be working good and no infections. ;) And we have some new improved things coming in the 2014 product line. :thumb:

    TH
     
  9. Techfox1976

    Techfox1976 Registered Member

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    Many users won't know, but there will always be a segment who do and will complain, otherwise you wouldn't see complaints about other AVs. So either Webroot is used almost exclusively by people who don't know, or by people who stop using it, or not used by many people. But we know that Webroot is used by millions of people, so there is a huge selection of folks who could be complaining if they caught stuff. To claim that all these people are exclusively clueless ones or people who stop using it would be a logical fallacy and against statistical likelihood.

    You can try to make as many reasons why there are so few complaints as you like, but with millions of users, either it's working or Webroot is somehow going completely against the law of numbers and statistics... which gives a good indication that it's working. I mean, consider that some of us are not just speaking for ourselves but also keeping track of family and such, including some family who normally have weekly infections bypass the AV out of the way too many they are exposed to... and now the catches are still there with WSA, but the bypasses aren't... So yeah, there should be more complaints if there was a problem.
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    Also and I know that my family's programs are not always up to date like Java, Flash and Adobe Reader and so on but at least they are set for auto Windows update and they stay clean otherwise.

    TH
     
  11. TonyW

    TonyW Registered Member

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    One thing that's not been mentioned is right there on the GUI is a link which says "Click here for personal support...". My guess is that more people than we realise will use that than come here, which they mightn't know about anyway.
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We measure our actual missed infection rates from our customer support inbox as our true efficacy and we're consistently very pleased.
     
  13. TonyW

    TonyW Registered Member

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    There you go folks. As I pointed out, you're not hearing much stuff here because customers are going through the right channels, that is, through the customer support inbox as PrevxHelp says. :)
     
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