Technical Support

Discussion in 'Acronis True Image Product Line' started by Mickey Cheung, Jan 8, 2006.

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  1. I'm using TI 8.0.937. When I'm trying to restore my OS, from windows or using recuse CD, it hangs on the main screen after reboot & load acronis system. no mouse or any keyboard control.
    my computer system DELL SC430 with SATA harddisk.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Mickey Cheung,

    Thank you for choosing Acronis Disk Backup Software.

    Please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic
    and click on the OK button.

    We recommend you also to download Acronis True Image 9.0 trial version, create the new bootable rescue media with it and see whether the problem remains.

    If the problem still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. Mickey HK

    Mickey HK Registered Member

    Joined:
    Jan 16, 2006
    Posts:
    2
    I have tried the method u mentioed but no help. The machine doesn't have PS2 port that I have to use both USB keyboard & mouse.
    I also want to know now I'm using TI 8.0 server, is the TI 9.0 workstation rescue disk also work on server?
     
  4. Mickey HK

    Mickey HK Registered Member

    Joined:
    Jan 16, 2006
    Posts:
    2
    I have downloaded TI 9.0 trial & create the resuce disk. It works on my machine & I can use my USB keyboard to restore the image. Thanks.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Mickey,

    Thank you very much for posting back with the results.

    First of all, please download and install the latest build (101:cool: of Acronis True Image 8.0 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem still persists with Bootable Rescue CD created using the latest build (101:cool: of Acronis True Image 8.0 Server for Windows then please provide us with the following information:

    - Create Windows System Information as it is described in Acronis Help Post;

    - Let us know the exact vendors and models of your USB mouse and keyboard;

    - Describe actions taken before the problem appears step-by-step.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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