TalkTalk kept my email account active for 8 years after I left – now it's spamming my mates

ronjor · Mar 7, 2019

By Gareth Corfield 7 Mar 2019

But ISP won't nuke nuisance without proof of ID
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Daveski17 · Mar 7, 2019

TalkTalk just keep getting better. Remind me again why I stick with British Telecom.

guest · Sep 26, 2019

TalkTalk still struggles to shut down legacy email addresses on request
Another ex-customer struggles to get hacked account killed off
September 26, 2019
https://www.theregister.co.uk/2019/09/26/talktalk_email_address_closure_fail_v2/

Months after The Register first wrote about TalkTalk failing to close a former customer's email address, the firm is still using the General Data Protection Regulation as an excuse for dragging its heels.

Rose's situation was a little trickier than our reader from March: although she had a TalkTalk email address, it was originally set up as part of a broadband subscription in her mother's name. Recently, however, it was accessed by someone with nefarious intent.

"Someone has been able to reset my passwords for Amazon, eBay, my broadband provider, iTunes and more," she told us. "I have now had to cancel my debit and credit cards for security reasons so, as a result, have no access to my bank accounts."
After reading our story from March, when TalkTalk was able to shut down a compromised email address within five hours of us writing about it, Rose contacted TalkTalk – but she wasn't happy with its response.
She said that TalkTalk told her she'd have to wait 30 days, which she pointed out "obviously leaves my account open to fraud for another month".
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guest · Oct 4, 2019

TalkTalk says WalkWalk if you've got a mouldy Tiscali email address, or pay £50 a year to keep it
UK ISP gives legacy ex-customers an ultimatum
October 4, 2019
https://www.theregister.co.uk/2019/10/04/talktalk_kills_tiscali_legacy_email_addresses/

TalkTalk will start charging £50 a year for its legacy email accounts unless you sign up as a broadband customer of the breach-scarred telco. And if you don't pay, it'll delete your account.

"We need to start charging for TalkTalk Mail if customers no longer have broadband with us," stated an email from the company to holders of Tiscali mailboxes.
From 20 November all your legacy Tiscali mailboxes will be shut down unless you pay £5 a month or £50 a year, said the email, seen by The Register.

"Unfortunately, if you choose not to sign up for TalkTalk Mail Plus, from 20/11/2019 you'll lose the vast majority of TalkTalk Mail features. For example, you'll only be able to sign in at www.talktalk.co.uk/mail to check your emails. A few months after 20/11/2019, we will start closing down mailboxes that aren't registered to a TalkTalk Broadband account or signed up for TalkTalk Mail Plus."
This is Talktalk's response to The Register's reporting of what happens when legacy customers ask for their old mailboxes to be closed, usually after criminals and spammers force their way in. It's rather cynical, though the provision of a free email address years after one stops being a paying customer is rather generous in this day and age.
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When we asked what was going on here, a TalkTalk rep told us: "Our broadband customers can benefit from a wide range of perks including webmail, calling and privacy features at no additional cost. While TalkTalk Mail remains free for our broadband customers, all other users will now be required to pay a small fee. These users can save £2.50 a month with TalkTalk Mail compared to BT."
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TalkTalk kept my email account active for 8 years after I left – now it's spamming my mates

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