"In a survey, 62% of respondents reported ending their relationship with a company or canceling a service thanks to phone-based customer service... Twilio asked OnePoll to conduct a survey of 2,000 Americans(Opens in a new window) to find out what they would rather do instead of dealing with customer support on the phone. It found that respondents would rather do their taxes (30%), go to the dentist (28%), go to the DMV (25%), shave their heads (24%), and even spend a night in jail (22%) instead..." https://www.pcmag.com/news/talking-to-customer-support-is-so-awful-people-would-rather-shave-their
It's no picnic for the Customer Support Rep either. They would probably also rather do those things than talk to you/me/anyone.
