Talk with Prevex Rep??

Discussion in 'Prevx Releases' started by cheygrl, Nov 20, 2011.

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  1. cheygrl

    cheygrl Registered Member

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    I was directed here regarding one of my posts about finding Maestro Keylogger that is on my laptop.

    Other apps haven't found it but my soon to be ex husband could have disabled them when he installed it. I found the software in my house (hidden of course) and was shocked to think anyone would need to spy on me and spend money to do so.

    They suggested I speak to a Prevex rep, can you message me?

    Thank you.
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Hello,
    I'm very sorry to hear that. To start, please download Prevx SafeOnline from here: http://info.prevx.com/download.asp?GRAB=PREVXFACEBOOK which will block any keylogger (including undetected keyloggers).

    If threats are found, please let me know so that I can get you the next set of steps.

    Good luck with everything and please let me know if you have any questions.
     
  3. cheygrl

    cheygrl Registered Member

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    OK thank you. One question, will it take care of removing the maestro keylogger that's currrently on it or prevent any new froom being installed?
    I have to get the kelogger off the PC. Thanks.
     
  4. cheygrl

    cheygrl Registered Member

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    OK so I have it installed but now what do I do, run a scan or advanced scan? I really don't understand computers much so bear with me please :)
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The free version of SafeOnline will prevent the keylogger from seeing your keystrokes. That's an advisable first step - the next step will be to run a trial of the new version of Prevx which is now part of Webroot.

    You can sign up for a free, 30 day trial of Webroot SecureAnywhere Essentials here: http://www.webroot.com/customerSupport/trialRegistration.php?trpd=WSAE&loc=USA which will allow you to clean your PC of threats (including the keylogger) and will also prevent it from running even if a new version is released which we don't detect.
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    Also to add don't worry about Prevx SafeOnline when you install Webroot SecureAnywhere Essentials Trial it will remove Prevx SafeOnline at the same time, PrevxHelp and I will keep an eye on this thread to continue helping you!

    TH
     
  7. acr1965

    acr1965 Registered Member

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    When you say "soon to be ex" does that mean you are currently in a divorce proceeding? If so, and if you are represented, you should consider speaking to your attorney before removing anything.
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    That's some very wise advice. You may want to borrow a computer from a friend in the meantime so that everything can be legally persisted.
     
  9. cheygrl

    cheygrl Registered Member

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    You read my mind. Locked the laptop in storage and will take it to the attorney next week. Plus it's not legal to install that on a computer you don't own, a friend at the FBI wants a peek at the hard drive.
    Thank God for friends in the right places.

    This has infuriated me. Luckliy my phone is always locked. Why would a stranger install a keylogger and NOT steal banking info? He says he has no idea how it got on there but once we narrow down time and date of installation, I'll know exactly where the computer was.

    Bought a Mac Book today and password locked it, also hid it just in case-lol

    Thanks
     
  10. Dark Shadow

    Dark Shadow Registered Member

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    If its community property and there is something incriminating on there,kinda hard to determine who is responsible.Perhaps both face criminal charges.Good luck with that.
     
  11. cheygrl

    cheygrl Registered Member

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    As a former prosecuter im not sure what charge would I face for putting spyware on my own laptop? It doesn't go to work w/me, it's for my personal use and seeing as I have to access secure data online (I have the clearance, and only I) for work, there isn't a reason to "spy" on myself.
    The laptop is not community property. It was purchased for me by my employer years ago, before I was married and I have the contract that states that.

    If it were a different situation, I would agree. I also wouldn't file for divorce in a comm prop state anyway :)
     
  12. Dark Shadow

    Dark Shadow Registered Member

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    Got it know.I wish you luck with everything,Hope it all works out for you.By the way congrats on the mac book,good choice.
     
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