Talk about Support - Raxco

Discussion in 'FirstDefense-ISR Forum' started by Peter2150, Jun 7, 2006.

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  1. Peter2150

    Peter2150 Global Moderator

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    Had a few questions about both Perfect Disk and FDISR so I called yesterday. Didn't get thru to Techsupport, but a gal in sales took my name. I told her I'd call back. Today I got an email from Susie mentioning she heard I'd called, and asked if I had a question. So I responded. Hour later I got a phone call from her, saying she felt it would be easier to answer by phone.

    Just hard to beat that level of support.

    Pete
     
    Peter2150, Jun 7, 2006
    #1
  2. Acadia

    Acadia Registered Member

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    :thumb: :thumb: :cool: :cool:

    Acadia
     
    Acadia, Jun 7, 2006
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  3. beetlejuice69

    beetlejuice69 Registered Member

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    Yup Peter you`re right...very good support.
     
    beetlejuice69, Jun 7, 2006
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  4. beetlejuice69

    beetlejuice69 Registered Member

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    Peter question. Did you buy FDISR from Roxco? If yes, do you know if we`ll be able to dwl the new ver or just an update? Thanks.
     
    beetlejuice69, Jun 7, 2006
    #4
  5. Peter2150

    Peter2150 Global Moderator

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    Yes indeed I bought it from Raxco. Don't know yet if it will be an update or new version. If you are thinking about pricing issues I don't know. I just updated my extend support on one set of licenses and added it to the other. These guys are worth the money as are the products.
     
    Peter2150, Jun 7, 2006
    #5
  6. beetlejuice69

    beetlejuice69 Registered Member

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    Yeah this is the first one I used before Rbrx and now I`m back to using FDISR. The reason I wanted to check about the update was just see if they`ll let us dwl the new release instead of having to install FD then go and have to install an update. I mean that`s easy enough to do it`s just to me a PITA. Anyway thanks and I`ll just have to wait and see what`s up. :)
     
    beetlejuice69, Jun 7, 2006
    #6
  7. TonyW

    TonyW Registered Member

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    The last Raxco FD version (v166) was an update, and you had to have v164 already installed before using it. That doesn't mean it'll be the same this time tho. We'll have to see.
     

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    TonyW, Jun 7, 2006
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