I installed T10 and did a test restore following a backup & I get the following message. E0004001A: Failed to restore file or folder 'Ian'. Failed to restore file or folder. (0x4001A) Path = "C:\Documents and Settings\Ian", Hints = 1 Tag = 0xA8A1022BD18AE29A Error opening the file. (0x40007) function = "CreateFileW", filename = "C:\Documents and Settings\Ian" Tag = 0xA8A1022BD18AE037 The process cannot access the file because it is being used by another process. (0xFFF0) code = FFFFFFFF80070020 Tag = 0xBD28FDBD64EDB821 Also I am unable to define the number of differential backups before the next full one as the wizard screen for Backup Policy just doesn't appear. I decided to go back to my TI9 & that now has a runtime error. So the new version has completely left me unable to backup or restore effectively. Can anyone offer an advice? I have reported this the support but of course I wont get an answer till next week sometime.