T I 8.0 build 796 won't run...constant reboots

Discussion in 'Acronis True Image Product Line' started by dan409, Feb 27, 2005.

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  1. dan409

    dan409 Guest

    Just purchased online yest. While installing if I choose the create bootable disc option WinXP pro will freeze up and then proceed to shutdown and reboot.
    I then installed again and skipped the create boot disc and it completed the installation. As per screen I then re-booted to complete installation. When WinXP came back up the T I icon was on my desktop.
    I proceded to run the program. Trying to run create image, Create bootable rescue media, etc etc will cause WinXP to quit running, shutdown and reboot.
    I have uninstalled, re-downloaded, ran the program (acronis checker) to verify that the download wasn't corrupt and it checked out fine. No matter what I have done so far the program continues to lock up and cause WinXP to restart... Any ideas of a solution to this problem would be greatly appreciated ! Thanks !!!

    WinXp pro
    p-4 2.4 ghz
    gigabyte GA-8SQ800 sis655 chipset
    512k corsair ram
    IBM ata-100 40gb hardrive
    ATI radeon 9700
    roxio easy media creator7 also installed
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello dan409,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    Please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

    Thank you.
    Ilya Toytman
  3. dan409

    dan409 Guest

    Thanks for the quick reply...related files are on the way !
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