System Safe Will Not Activate

Discussion in 'Returnil releases' started by Zigmund Fried, May 8, 2010.

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  1. Zigmund Fried

    Zigmund Fried Registered Member

    Joined:
    May 8, 2010
    Posts:
    1
    Hi y'all, have just installed latest version of Returnil but it will just not allow me to enable system safe - keeps sending up " (X) Failed to enable system safe" with no error message, and when i tried to use virus quick scan, it reverted screen to "black screen of death" which meant i had to power laptop down before it would switch off. Have checked all firewall rules etc but to no avail. - I have Vista Home Premium 3 GB Memory - can u help?
     
  2. Coldmoon

    Coldmoon Returnil Moderator

    Joined:
    Sep 18, 2006
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    Hi Zigmund Fried and welcome to the forums :)

    Please send us the following reports from the problem computer to support (dash) tech (at) returnil (dot) com:

    * C:\Windows\rvs3.log
    * C:\Windows\rvs3-inst.log
    * C:\Windows\MINIDUMP***
    * C:\Windows\MEMORY.DMP****
    * MSINFO32 report**


    ** Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    *** Select the file or files that correspond to the date/time of the Blue Screen incident(s)

    **** This file may be too large to attach to an e-mail. If this is true, please let me know and I can provide upload instructions to send it via FTP to our servers.

    Mike
     
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