System Safe installation problem.

Discussion in 'Returnil releases' started by Hugger, Aug 21, 2011.

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  1. Hugger

    Hugger Registered Member

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    I downloaded from the giveaway site and tried to install this program a few times now, I keep running into the same problem.
    I use WEbroot/Prevx beta and turn it off before trying to install Returnil.
    R does a quick scan and identifies a part of Webroot as possible malware.
    This is where I'm having the problem.
    If I leave the box unchecked it terminates the suspected process and everything just stops working. I have to reboot a couple of times just to remove R from my Windows 7 x64 system.
    And when I put a check in the box I was given an option to go to 'Next' or Repair.
    Which way do I go and how do I prevent this problem.
    Thanks.
    Hugger
     
  2. BenjaminRossington

    BenjaminRossington Registered Member

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    I don't know much.... but I would say remove WebRoot/PrevX Beta and install Returnil. Then reinstall WebRoot/PrevX Beta.

    I believe somewhere on this forum is info about Prevx being incompatible unless added after R... but to be honest I can't remember...

    Try searching this forum for PrevX, methinks.... ;)
     
  3. Hugger

    Hugger Registered Member

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    BenjaminRossington,
    Thanks for your help.
    I've been reading about these issues and am going to wait for version 15.
    Hugger
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Add the detected file to the Virus Guard exclusions list:

    1. When detected, open Virus Guard > Log
    2. Click the more actions button and export your detection log to your desktop
    3. Check the list item or items related to the PrevX file detection
    4. Click the Exclusion button
    5. Add to your exclusions list
    6. Check to make sure it is no longer detected

    Next, locate the file on your system and place a copy of it and the detection log in a password protected ZIP, RAR, or 7ZIP archive and send to support (dash) tech (at) returnil (dot) com so the research team can investigate.

    Mike
     
  5. Hugger

    Hugger Registered Member

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    Mike,
    Thank you for your help.
    I restored an image last night. Have no way of sending the info. Sorry.
    Regards.
    Hugger
     
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