SYSTEM CONFIGURATION AND TI9 - sometimes it works..

Discussion in 'Acronis True Image Product Line' started by Hannes, Oct 2, 2005.

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  1. Hannes

    Hannes Registered Member

    Joined:
    Sep 30, 2005
    Posts:
    35
    After complaining more than once that my TI 9 (my current build 2271) won't run on my system - always "corrupt" image when I try to restore or check with boot disc- I decided to run a test.
    My system is AMD Athlon XP3000 based with a KT-880 chipset, 2 gigs RAM. As I mentioned above, the same problem with all updates so far.
    This morning I installed TI9 build 2271 on my wife's laptop, an acer travelmate 223. Intel mobile Celeron, 1,13Ghz 512 Mb RAM - it works, at least I made a backup, then booted with the 2271 boot cd and checked the image -OK- after that I tried a restore - it worked, too!
    So I thought it could be helpful (to the developers) to state what system you are using, along with the description of the problem you have.
    So far I've bought a software that only runs on a non-state-of-the-art older machine.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Hannes,

    Thank you for choosing Acronis Disk Backup Software.

    Please try to use the latest build(2273), which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem still persists please make a screen shot with the error message and send it to us.

    Could you please also do the following?

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

    Please send gathered information to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Semyonov Vasily
     
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