System Check results wrong

Discussion in 'Prevx Releases' started by aieie, Feb 18, 2014.

Thread Status:
Not open for further replies.
  1. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Hello,

    one of my webroot installation did a System Check.

    This are the results in the section Windows updates:

    Windows Updates
    ----------------------------------------------------------------
    Auto Update State Disabled
    Update Type Auto-Updates Disabled
    Last Update Check 2013-10-17 09:55:13
    Last Update Download 2013-10-17 10:05:51
    Last Update Install 2013-09-11 08:08:21 (158 days ago)
    Next Scheduled Update Check Never
    Next Scheduled Install Time Never

    They are deeply wrong; don't know how they calculate this but the only true thing is that auto updates are disabled; the computer is up to date with XP updates, I did them manually this Wednesday.

    I strongly suggest something is quickly done to correct this since users could panic, LOL
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    That's very strange - System Analyzer is just reading the values from the registry. Could you try manually running:

    "c:\program files\webroot\wrsa.exe" -analyzer

    and see if the results are the same?
     
  3. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Hi Joe,

    sadly yes, manually doing the thing has the same result
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Thanks - could you send me your full log to my username at gmail.com?

    Thanks!
     
  5. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Sure, done.

    Thanks a lot for the help, joe
     
  6. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    No clues in the log, Joe?
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    No success as of yet, I may need to get some further detail to dig into it closer but I'm at the RSA conference for the rest of the week so I'll need to follow up upon my return.
     
  8. aieie

    aieie Registered Member

    Joined:
    Apr 13, 2007
    Posts:
    175
    Sure, no hurry from mi side :)

    Many thanks for your help
     
Thread Status:
Not open for further replies.