Symantec Endpoint Protection and vendor false positives

Discussion in 'other anti-virus software' started by xxJackxx, Jan 3, 2018.

  1. xxJackxx

    xxJackxx Registered Member

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    Oct 23, 2008
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    USA
    Does anyone know how to contact Symantec regarding false positives for the product we sell? We are getting quite frustrated with them deleting our product from customer systems. It is clean and digitally signed. The only reporting mechanism I have found is for the customer. I don't have the Symantec product info from our customers and getting them to report it is a lost cause.
     
    Last edited: Jan 4, 2018
  2. Krusty

    Krusty Registered Member

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    Last edited: Jan 3, 2018
  3. xxJackxx

    xxJackxx Registered Member

    Joined:
    Oct 23, 2008
    Posts:
    8,616
    Location:
    USA
    Yes, unfortunately I found that they had discontinued the whitelisting program. Very unhappy about that. Thank you very much for the reply.
     
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