Does anyone know how to contact Symantec regarding false positives for the product we sell? We are getting quite frustrated with them deleting our product from customer systems. It is clean and digitally signed. The only reporting mechanism I have found is for the customer. I don't have the Symantec product info from our customers and getting them to report it is a lost cause.
I know they have discontinued their proactive white-listing program for some reason. Edit: I've found this. https://support.symantec.com/en_US/article.TECH98360.html
Yes, unfortunately I found that they had discontinued the whitelisting program. Very unhappy about that. Thank you very much for the reply.