Support response question

Discussion in 'NOD32 version 2 Forum' started by Nod Newbie, Sep 14, 2006.

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  1. Nod Newbie

    Nod Newbie Registered Member

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    Hi, How long does it usually take for eset to respond to a support question.I sent in a question over 2 hours ago and am still waiting for a response.I am trying to set up nod per blackspears guide.I sent the e-mail to support@eset.us. Thanks
     
  2. Eldar

    Eldar Registered Member

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    Hi Nod Newbie & welcome to Wilders, :D
    From my experience they responded the next day, but that's Dutch support. :)

    Receiving a response within 2 hours is really quick, although I think it might take a bit longer,
    depending on what you asked for.

    Hope you'll get a response pretty soon, but do have a little patience too. ;)
     
  3. Bubba

    Bubba Updates Team

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    Since many Nod support issues can be handled via their Official Support here at Wilders....feel free to ask away with any questions until Eset responds to your e-mail especially those concerning Blackspears guide.
     
  4. Nod Newbie

    Nod Newbie Registered Member

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    Thanks Eldar.I was just curious as i am in the middle of setting up Nod anti-virus and was waiting for a response from eset so i can set it up.I will just close it all I guess till I get a reply tomorrow.Thanks again.
     
  5. Eldar

    Eldar Registered Member

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    You're welcome Nod Newbie. ;)
    As Bubba already suggested you can ask your questions here too.

    Do you've problems setting it up?
    Maybe you didn't understand something from Blackspear's settings or screenshots.
    Had a problem once, since I was overlooking a little detail on setting it up. :doubt:

    If you need assistance, this is the best place to ask for it. :)
     
  6. Blackspear

    Blackspear Global Moderator

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    Hi Nod Newbie, welcome to Wilders.

    How may I be of assistance ;) :D

    Cheers :D
     
  7. Nod Newbie

    Nod Newbie Registered Member

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    Hi, I still have,nt heard from eset support :oops:. My question is on page 4 #76,I found the eset folder but do not have a nod32.exe choice,I just have Nod, Nod32krn and Nod32kui. No Nod32.exe.What one do I put in the file name spot? Thanks
     
  8. Nod Newbie

    Nod Newbie Registered Member

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    Oops I meant page 4 #76, in Extra settings for Nod per Blackspears post. Thanks
     
  9. Blackspear

    Blackspear Global Moderator

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    This is because you do not have extensions being displayed on your system. In this case you would click on "NOD32" as this is the same file (NOD32.exe).

    Cheers :D
     
  10. Nod Newbie

    Nod Newbie Registered Member

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    Thanks Blackspear,. I appreciate the help. :)
     
  11. Blackspear

    Blackspear Global Moderator

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    My pleasure.

    Cheers :D
     
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