Support for Home 2009 under trial

Discussion in 'Acronis True Image Product Line' started by JBattin, Aug 11, 2009.

Thread Status:
Not open for further replies.
  1. JBattin

    JBattin Registered Member

    Joined:
    Aug 11, 2009
    Posts:
    3
    I read that I should be able to submit a support ticket or request a chat while under trial and the 1st 30 days of ownership. But apparently that's not true.

    In order to submit a support request, I have to register my software, but I can't figure out how to register my trial - and there's no other way to contact support. You can't chat, phone or submit a ticket.

    Am I missing something here?

    What is the actual turn around of a support request? I've seen some threads that indicate it's weeks not days or a day.

    I like this product but I also want support to be available when I have issues.

    Thanks for any feedback!
     
  2. JBattin

    JBattin Registered Member

    Joined:
    Aug 11, 2009
    Posts:
    3
    Good reply Acronis Support!
     
Thread Status:
Not open for further replies.