Support backed up ?

Discussion in 'NOD32 version 2 Forum' started by sdmaley, Jun 27, 2007.

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  1. sdmaley

    sdmaley Registered Member

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    I posted a request for an unlock code at www.eset.com/support about 12 hours ago. I got an email back that assigned me a case number, but I haven't heard anything since. I tried the phone support number, but get "all circuits are busy" (presumably from a phone company).

    AlterGeek
     
  2. Marcos

    Marcos Eset Staff Account

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    I have notified my colleagues from US, someone will respond you shortly.
     
  3. pain4gain

    pain4gain Registered Member

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    Post your case number. You'll get a quicker response from someone.
     
  4. Blackspear

    Blackspear Global Moderator

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    No, we won't be goading support staff thank you. The issue is being looked into as Marcos has already stated.

    Blackspear.
     
  5. sdmaley

    sdmaley Registered Member

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    I'm just glad it isn't an urgent issue ... because I still haven't heard back ...
     
  6. sdmaley

    sdmaley Registered Member

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    Well ... Chalk it up the the wonders of "dependable" internet email delivery, I suppose. I finally did reach tech support via phone, and they had emailed an unlock code more than 6 hours ago. I still haven't received that email, but did get the unlock code over the phone, so I'm back in control (... well, insofar as that is ever true (;<)).

    Alter Geek
     
  7. Marcos

    Marcos Eset Staff Account

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    Please let me know the number of your support case so that we can investigate what actually happened. We are not aware of any problems getting a response from our support. However, sometimes our replies might be filtered out by spam filters and moved to a junk folder so please make sure that's not the case.
     
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