support@acronis.de dead?

Discussion in 'Acronis True Image Product Line' started by Anselm, Feb 1, 2005.

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  1. Anselm

    Anselm Registered Member

    Joined:
    Jan 17, 2005
    Posts:
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    Location:
    Munich
    Hello,

    on January 23rd I sent a question to support@acronis.de. Until now I've got no acknowledgement of receipt, not to mention an answer. Acronis Germany of course has a telephone number, but the price of $0,82 per minute makes me prefer e-mail. Can you tell me how to get a feedback?

    Thank you,

    Anselm
     
  2. CustomerMunich

    CustomerMunich Registered Member

    Joined:
    Feb 2, 2005
    Posts:
    2
    Hi Anselm, I made 100% the same experience. German acronis support hasn`t answered at all - even after reminder mails. I think to try it with the help of this forum is the best way. Good luck - I'll try it here as well.
    BTW - I seem to have a similar problem. My external HDD via USB port - with the Image file - is not being recognized after booting with Acronis Boot CD :( . Have fun. Karl
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We do know about the problems with German Support Team. Please write to support@acronis.com instead. We will certainly help you to solve the problem.

    As for the current problem please try the "acpi=off noapic" workaround and if it doesn't help please create the sysinfo.txt file and send to support@acronis.com along with the link to this thread. Please see https://www.wilderssecurity.com/showthread.php?t=55317 for the details.

    Thank you.
    --
    Ilya Toytman
     
  4. CustomerMunich

    CustomerMunich Registered Member

    Joined:
    Feb 2, 2005
    Posts:
    2
    Hi Ilya, you seem to be very busy and I appreciate you ultrafast responses.
    I tried acpi=off noapic --> no help.
    I've sent all details incl report - and info file already to support@acronis.com.
    The number is: 190497

    Thx in advance
    Karl
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Karl,

    If you don't receive any response from Acronis Support Team please send me a private message and I will find out the reason for the delay.

    Thank you.
    --
    Ilya Toytman
     
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