Super Customer service from BitDefender!!

I had a request lately to downgrade my Bitdefender Internet Security License to a Bitdefender AntiVirus license as the firewall in the internet security was slowing my internet down to death.

3 days passed with no reply, so I called them internationally from Dubai every single night for 10 nights and everytime they tell me they will escalate the issue to the sales department, but nothing ever happens.

I sent them an email saying how bad the service was and how I was begging for some help for days all in vain, now they have converted my license and given me compensation extra 3 months of validity

~Private communications removed.~

 

Good to see you have a positive thread for once

 

lol i remember how many times you said you thought bitdefender was the lightest thing out there but it was slowing you down to death? well i guess this is decent service i would not call this super. it seems to have taken a lot to get it straightened out more than i would say it should have anyway, a email, 3 days later you call them for 10 days, then have to send a second email finally to get it sorted out... not super imo

 

Have you tried their free version? The same detection but light, plus, well...it's free.

 

They were afraid to lose their #1 praiser at Wilders, just imagine the rant coming if they refused his request

 

Finally a thumbs up for a change.Bitdefender Saved there arse as they where very close to having a 2 star rating.All the other vendors are still trying to recuperate the overall star rating from the thumbs down.

 

What's the point?
The "Super" 10 days delayed reply or the "Super" 3 months for free peanuts?

 

BitDefender customer service is....okay, I guess. I bought a license for a friend under my own credit card. Since BitDefender conveniently hides the option unless you click to see it for autorenewal, it was left enabled. It took me hours to explain to support why I don't want the autorenewal for that order. They kept telling me they'll add 3 months to my license.

After some frustration they did disable the autorenewal for that license. Decent? Yes. Super? No.

 

well I have but dude I have a 3 year license for 5 PCs so...

 

yeah i guess that's not super i just got a little over excited as they finally fulfilled my request + added 3 months free subscription after they drained me out

 

Its no problem, like you say BitDefender is so good you can just ask them to downgrade you to BitDefender free and add an extra 3 months onto your BD Free License, and get them to send you a complimentary mug with your username on it, and a private seat at all board matings and gatherings.

 

Our new customer service reviewer . . . Berryracer!

 

Good for you berry.Glad you found a product that works for you.
But bitdefender have my full sympathy if it goes pear shaped..lol..

 

Not knocking you, man, but I'd say that's pretty pathetic service. Also, how did Bitdefender go from the greatest program since sliced bread and the lightest, too, just days ago, to making your internet crawl? I like new programs too but that is why they have trials of more than a day or two.

 

A summary of berryracer:

 

Lol

I hope you continue to happy with Bitdefender berryracer as it is an excellent product. I also hope you won't start bashing Bitdefender the moment you have an issue with it

 

@Macstorm and @funckydude
ROFLMAO......you guys made my day...hahahaha.....

Sorry for that berry. I don't go after any members ever but those posts are really funny.

 

let's hope so. Eliminating the Bitdefender Firewall from the equation solved everything, my internet is super snappy.

in the past, downloads were fine and fast. But browsing webpages was much slower. I think it is due to the firewall checking everything but I only visit safe sites anyways so

my system is super snappy now and my license is valid till June 2017 for 5 computers

 

Good for you berry. Just a thought. Would downgrading to the AV not increase the subscription period? And I'm not talking about the 3 months compensation. The IS and AV are not the same you know.

 

what firewall are you using now?
Try BDAV with Outpost Pro or Comodo FW (with learning mode for 20 minutes)

 

Lol you guys love teasing berry, poor dude.

 

I cannot agree: this is a real success story - to downgrade from BDIS to BDAV!

Though it would be much better if BD helped to fix the FW issue.

 

It did increase the subscription period by an extra year so now my license is vald till June 2017

 

I dont think BD can fix the FW issue. Log on to their forums and see the myriad of threads about this issue