Super Customer service from BitDefender!!

Discussion in 'other anti-virus software' started by berryracer, Jan 30, 2013.

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  1. berryracer

    berryracer Suspended Member

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    I had a request lately to downgrade my Bitdefender Internet Security License to a Bitdefender AntiVirus license as the firewall in the internet security was slowing my internet down to death.

    3 days passed with no reply, so I called them internationally from Dubai every single night for 10 nights and everytime they tell me they will escalate the issue to the sales department, but nothing ever happens.

    I sent them an email saying how bad the service was and how I was begging for some help for days all in vain, now they have converted my license and given me compensation extra 3 months of validity :)

    ~Private communications removed.~
     
    Last edited by a moderator: Jan 31, 2013
  2. Brandonn2010

    Brandonn2010 Registered Member

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    Good to see you have a positive thread for once :D
     
  3. zfactor

    zfactor Registered Member

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    lol i remember how many times you said you thought bitdefender was the lightest thing out there but it was slowing you down to death? well i guess this is decent service i would not call this super. it seems to have taken a lot to get it straightened out more than i would say it should have anyway, a email, 3 days later you call them for 10 days, then have to send a second email finally to get it sorted out... not super imo
     
  4. Brandonn2010

    Brandonn2010 Registered Member

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    Have you tried their free version? The same detection but light, plus, well...it's free.
     
  5. Macstorm

    Macstorm Registered Member

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    They were afraid to lose their #1 praiser at Wilders, just imagine the rant coming if they refused his request :D
     
  6. Dark Shadow

    Dark Shadow Registered Member

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    Finally a thumbs up for a change.Bitdefender Saved there arse as they where very close to having a 2 star rating.All the other vendors are still trying to recuperate the overall star rating from the thumbs down.:D
     
  7. anon

    anon Registered Member

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    What's the point?
    The "Super" 10 days delayed reply or the "Super" 3 months for free peanuts?
     
  8. Firecat

    Firecat Registered Member

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    BitDefender customer service is....okay, I guess. I bought a license for a friend under my own credit card. Since BitDefender conveniently hides the option unless you click to see it for autorenewal, it was left enabled. It took me hours to explain to support why I don't want the autorenewal for that order. They kept telling me they'll add 3 months to my license.

    After some frustration they did disable the autorenewal for that license. Decent? Yes. Super? No.
     
  9. berryracer

    berryracer Suspended Member

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    well I have but dude I have a 3 year license for 5 PCs so...
     
  10. berryracer

    berryracer Suspended Member

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    yeah i guess that's not super i just got a little over excited as they finally fulfilled my request + added 3 months free subscription after they drained me out
     
  11. Taliscicero

    Taliscicero Registered Member

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    Its no problem, like you say BitDefender is so good you can just ask them to downgrade you to BitDefender free and add an extra 3 months onto your BD Free License, and get them to send you a complimentary mug with your username on it, and a private seat at all board matings and gatherings. :thumb:
     
  12. Noob

    Noob Registered Member

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    Our new customer service reviewer . . . Berryracer! :D
     
  13. The Red Moon

    The Red Moon Registered Member

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    Good for you berry.Glad you found a product that works for you.:thumb:
    But bitdefender have my full sympathy if it goes pear shaped..lol..:D :D
     
  14. mistycat

    mistycat Registered Member

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    Not knocking you, man, but I'd say that's pretty pathetic service. Also, how did Bitdefender go from the greatest program since sliced bread and the lightest, too, just days ago, to making your internet crawl? I like new programs too but that is why they have trials of more than a day or two.
     
  15. funkydude

    funkydude Registered Member

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    A summary of berryracer:
     
  16. roger_m

    roger_m Registered Member

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    Lol

    I hope you continue to happy with Bitdefender berryracer as it is an excellent product. I also hope you won't start bashing Bitdefender the moment you have an issue with it ;)
     
  17. ams963

    ams963 Registered Member

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    @Macstorm and @funckydude
    ROFLMAO......you guys made my day...hahahaha...:argh:..

    Sorry for that berry. I don't go after any members ever but those posts are really funny.:argh:
     
  18. berryracer

    berryracer Suspended Member

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    let's hope so. Eliminating the Bitdefender Firewall from the equation solved everything, my internet is super snappy.

    in the past, downloads were fine and fast. But browsing webpages was much slower. I think it is due to the firewall checking everything but I only visit safe sites anyways so

    my system is super snappy now and my license is valid till June 2017 for 5 computers :)
     
  19. ams963

    ams963 Registered Member

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    Good for you berry.:):thumb: Just a thought. Would downgrading to the AV not increase the subscription period? And I'm not talking about the 3 months compensation. :doubt: The IS and AV are not the same you know. ;)
     
  20. VectorFool

    VectorFool Registered Member

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    what firewall are you using now?
    Try BDAV with Outpost Pro or Comodo FW (with learning mode for 20 minutes) :)
     
  21. Noob

    Noob Registered Member

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    Lol you guys love teasing berry, poor dude. :D
     
  22. Solarlynx

    Solarlynx Registered Member

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    I cannot agree: this is a real success story - to downgrade from BDIS to BDAV!

    Though it would be much better if BD helped to fix the FW issue.
     
  23. berryracer

    berryracer Suspended Member

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    It did increase the subscription period by an extra year so now my license is vald till June 2017
     
  24. berryracer

    berryracer Suspended Member

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    I dont think BD can fix the FW issue. Log on to their forums and see the myriad of threads about this issue
     
  25. ronjor

    ronjor Global Moderator

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    Software vendors are generally helpful if you have problems.

    Any problems you may have can often be worked through given time.

    Let's move on.
     
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