Sudden reboot

Discussion in 'Acronis True Image Product Line' started by Monte-Cristo, Jun 24, 2006.

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  1. Monte-Cristo

    Monte-Cristo Registered Member

    Mar 12, 2006
    Montreal (Quebec)

    I make a total image of my hard drive on an exterior Maxtor hard drive, every Saturday morning.

    Since two weeks, right at the end of the operation, I get on the bottom right corner of my screen a yellow triangle with an "!" in the middle, and then the computer abruptly reboots.

    I did a checkdisc on both HD and no problem there.

    I have True Image 9.

    What could be the problem ?

  2. thomasjk

    thomasjk Registered Member

    Jul 22, 2005
    Charlotte NC
    You'll have to supply more information. Look at the logs created and report the error message. Then some one can help you.
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Monte-Cristo,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (3666) of Acronis True Image 9.0 Home which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3666.

    If the problem persists with the latest build, please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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