Discussion in 'Prevx Releases' started by Dundertaker, May 20, 2013.
Quick question here,
When will the free Prevxfacebook edition successor come....?
The successor, while not exactly the same, is Webroot's free 6-month full product of WSA AV 2013 through Facebook's AV Marketplace.
Wow! I did not know of this. That's just great!
Hi Prevx Help
What exactly does:
"Webroot's free 6-month full product of WSA AV 2013" mean?
Does it mean it is free but only for six months, if that is the case it is a six months trial?
Exactly, 6 month full protection for free
On one hand, it beats a 14-day trial.
On the other hand, there is no "Free forever" stuff anymore.
But then again, the old days of "Use the free version to detect something's there and then use something else to clean it up" was a dangerous thing that oft bricked computers or resulted in "something else" not finding anything. One of the major capabilities is the fact that it can roll back what it saw Malware do, so the full version is better. Trade off of capability paid for with time.
Tried to find this free trial for 6 months but to no avail. Got a site on facebook selling Audio Visual equipment with a specific notation on the site that they do not sell Antivirus software or offer free trials. By the way if you don't use Facebook how do you get this trial?
Try here: -https://www.facebook.com/security/app_360406100715618
Hmm..it's only a 6mo. full product trial. Thanks anyway for the reply.
So much time waiting for the successor of Prevx SafeOnline for nothing. I think it would have been much better option and would have attract more users so webroot would have benefit from bigger user base, more data...
I think it's far from nothing personally - it's a full six month license (cleanup, realtime protection, Identity Shield, firewall, etc.) This method is how Facebook is distributing AV products now, and the standalone ID Shield product effectively doesn't exist for consumers as it is an additional layer of defense on top of the rest of the WSA protection.
Don't blame facebook for this, like webroot couldn't do it in any other way.
I would rather prefer a free (lifetime) version of ID Shield (with malware detection but not protection, like Prevx Safe online), than a 6 month trial of the full product.
And like me there is a lot of people that won't install the full trial just for Safe Online
But this is my opinion.
Providing free things to consumers still has a cost to the company, which we don't know. So the question of "Does the company benefit with value more than the cost?" comes up.
"Will this customer probably become a paid customer?":
No. Apparently it's more common for them to complain about the cost of anything that is more expensive than free and take up resources in answering their complaints. Also comes down to a lot of cases where even if the Facebook scanner informs them legitimately that they are infected, they won't pay, but rather use other inferior free products instead, despite the ineffectiveness. So pretty much Once a Miser, Always a Miser.
"Will this customer's scanning provide information above and beyond the scanning off paid customers?"
I don't have direct insight into this, but apparently the decision was that free Facebook scanning for more than six months does not provide substantial extra information over what paid customers' scanning provides. It could possibly even be that it provides more noise as the free scanner users may end up being power users who know enough to be dangerous more than useful.
There are potentially dozens of other ways that free user data could bee monetized, but apparently the free Facebook scanner users were possibly more cost than they were worth, so it got axed. Even more importantly, if, for example, even just one of those six-month users buy the full product at the end of six months for every person who complains about the lack of a free scanner, that extra income drowns out the people who would rather not pay anything. Money talks, after all, and if you're not providing income or benefit to the company in one way, you have to provide it in another to continue to be valuable or you get downsized.
Theres many free scanners that are very effective in removing infections, Malwarebytes. Emsisoft emergency kit, DR Web cureit. The list in endless and none of those products are inferior to Webroot.
Work in the industry long enough and you'll know that the above statement is untrue. Heck, just look at malware cleanup help in this forum and you know it's untrue.
There is a reason that people say "First run this, then run this, then run this, then run this" with the free stuff. If any was as effective as Webroot, you'd only have to run the one. But since they aren't, you have to run each of them and cross your fingers and hope.
Based on our user statistics from the WSA Facebook version and the SafeOnline version we had, users resoundingly prefer the new approach. That's not to say it won't ever change, but I think everyone is getting more value out of the current setup.
Absolute statements are always bad. (Value is subjective)
The majority of users are getting more value though and are happier with the results, and that's how things operate.
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