subscribed in past for prior pc with time remaining to subscription

Discussion in 'SpywareBlaster & Other Forum' started by Purrson, Sep 21, 2011.

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  1. Purrson

    Purrson Registered Member

    Joined:
    Sep 25, 2004
    Posts:
    5
    I have used spywareblaster for years for free and with prior pc chose to subscribe for automatic updates. We recently had power surges/brownouts? and Monitor died. As it was from when XP was new and we had no way to determine if the Modem was also affected, and the printer had been acting up for a while, we chose to buy a new pc/moniter/printer/copier/scanner.

    One of the first things I reloaded was Spywareblaster. The new pc came with 6 months subscription to AV of our choice and I went with Kapersky with intent once it expires to download Microsoft Essentials, uninstalled K and install ME.

    My question was how to re establish my pre-subscribed autoupdates? It is for one and only one home computer and I had over 300 days remaining I believe. I did use contact us form and emailed over a week asking for the key but got no reply. Hope someone can help?

    Cheryl
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    I believe that you have been in touch via our support ticket system?

    If so, please check your junk/spam mail folders. We responded a while ago, and didn't receive any "bounce-back" from your e-mail server, so I'm hopeful it went through. :)

    If not, our support ticket system for license-related issues is here:
    https://www.javacoolsoftware.com/support/index.php?_m=tickets&_a=submit
    Just create a new support request (including as many details about your purchase as you can remember) and we'll be happy to help you track it down.

    Best regards and thanks,

    -Javacool
     
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