Stop 7E BSOD, amon.sys

Discussion in 'NOD32 version 2 Forum' started by nikheff, Jun 4, 2004.

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  1. nikheff

    nikheff Registered Member

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    While in a program moments ago, and only having one other open, I got -- again!! -- blue-screened with a Stop 0x0000007E error, amon.sys. Am using WinXP Pro, SP1, all updates.

    WHY is this happeningo_O? And how do I fix it? Does it have anything to do with NOD being set up to get def updates once an hour? Is that an option I should change to once a day? I have Zone Alarm Pro, and when not on the net, internet access is locked.

    I really, really need to stop this from happening! It's verrry disconcerting to be in the middle of something important and be blue-screened by NOD. Help!

    Nikki
     
    nikheff, Jun 4, 2004
    #1
  2. Blackspear

    Blackspear Global Moderator

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    Can you please list all other programs that you have installed.

    Has this occurred just after installing another program?

    Cheers :D
     
    Last edited: Jun 5, 2004
    Blackspear, Jun 5, 2004
    #2
  3. Marcos

    Marcos Eset Staff Account

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    Nikheff, it's crucial to know what version of NOD32's program components you have installed. Please copy&paste this info from your NOD32 CC here.
     
    Marcos, Jun 5, 2004
    #3
  4. Blackspear

    Blackspear Global Moderator

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    If you are not sure how or where this is, here's a screenshot:

    Cheers :D
     

    Attached Files:

    Blackspear, Jun 5, 2004
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  5. nikheff

    nikheff Registered Member

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    Blackspear and Marcos:

    Here's info:

    NOD32 Antivirus System information
    Virus signature database version: 1.781 (20040604)
    Dated: Friday, June 04, 2004
    Virus signature database build: 4594

    Information on other scanner support parts
    Advanced heuristics module version: 1.007 (20040309)
    Advanced heuristics module build: 1053
    Internet filter version: 1.001 (20031104)
    Internet filter build: 1012
    Archive support module version: 1.014 (2004040:cool:
    Archive support module build version: 1088

    Information on installed components
    NOD32 For Windows NT/2000/XP/2003 - Base
    Version: 2.000.9
    NOD32 For Windows NT/2000/XP/2003 - Internet support
    Version: 2.000.9
    NOD32 for Windows NT/2000/XP/2003 - Standard component
    Version: 2.000.9

    Operating system information
    Platform: Windows XP
    Version: 5.1.2600 Service Pack 1
    Version of common control components: 5.82.2800
    RAM: 384 MB
    Processor: AMD Athlon(tm) Processor (1245 MHz)


    I run scans religiously and did C & E drives 6/3; both were clear. BUT---just for grins last night I installed Avast AV and ran it and guess what? There was a "Civil Defense.6672" virus in one of the memory.dmp files (or was it the MBR?). It was either a very new virus on my system or NOD didn't catch it. Anyway it's gone now.

    From info provided, I hope we can stop these BSODs!

    Nikki
     
    nikheff, Jun 5, 2004
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  6. Paul Wilders

    Paul Wilders Administrator

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    Wender,

    No offense intended - but your off topic post concerning Linux has been removed.

    regards.

    paul
     
    Paul Wilders, Jun 5, 2004
    #6
  7. ronjor

    ronjor Global Moderator

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    Nikki

    Have you just upgraded Zone Alarm?

    Sounds like a driver conflict somewhere.

    Also, how long have you had this problem?
     
    Last edited: Jun 5, 2004
    ronjor, Jun 5, 2004
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  8. nikheff

    nikheff Registered Member

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    Yes, as a matter of fact I did do the upgrade to ZAPro 5. I've gotten several BSODs recently, but one was fixed by getting a hotfix from Microsoft.

    Nikki
     
    nikheff, Jun 5, 2004
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  9. ronjor

    ronjor Global Moderator

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    Did you have the problem before you upgraded Zone Alarm?
     
    ronjor, Jun 5, 2004
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  10. nikheff

    nikheff Registered Member

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    Only occasionally. One BSOD was "IRQL not less or equal." I just now changed my paging file size manually, instead of letting Win manage it. One Microsoft KB article (216446) suggested that a damaged paging file could result in stop error messages, and said to set it to 0, reboot, then go back in and set its parameters again. Apparently, this clears the paging file. When I looked at the pagefile.sys file in PowerDesk, its size was bigger than the Win-managed size had allotted. Is clearing the pagefile.sys something I should do?

    Nikki
     
    nikheff, Jun 5, 2004
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  11. ronjor

    ronjor Global Moderator

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    In my case, irql not less or equal, (love those Windows error messages:) --)
    turned out to be bad ram.

    It probably doesn't hurt clear the paging file but, in this case, I don't think that is the problem.

    The new Zone Alarm has caused conflicts with many different antivirus programs. I wouldn't want NOD and Zone Alarm both scanning my email for instance.

    Speaking for myself, I would roll back to the previous version of Zone Alarm until all the conflicts are resolved with the new version.

    Is this helping at all?


    :D
     
    ronjor, Jun 5, 2004
    #11
  12. nikheff

    nikheff Registered Member

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    Yes, this does help a lot. I do have ZA and NOD both scanning e-mail, but will change to just NOD. Guess I could roll back to ZA prev. ver. if prob persists. Have read also that bad RAM could be a culprit and maybe I need to get two new sticks. Geesh, trying to pin down problems in Win is like trying to find a needle in a haystack-----it might be "this," it might be "that," but then again it could be something else!

    Post if you think of any other suggestions or possible solutions.

    Nikki
     
    nikheff, Jun 5, 2004
    #12
  13. ronjor

    ronjor Global Moderator

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    If you still get those "informative" messages, come back.

    Windows is never dull and sometimes plain scary!
    :D
     
    ronjor, Jun 5, 2004
    #13
  14. nikheff

    nikheff Registered Member

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    Thank you ever so much for your help and quick response. Appreciate it.

    Nikki
     
    nikheff, Jun 5, 2004
    #14
  15. nikheff

    nikheff Registered Member

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    Got two more sticks of memory installed. Will see if any more BSODs happen when working tonight. Will post if it does.

    Nikki
     
    nikheff, Jun 5, 2004
    #15
  16. ronjor

    ronjor Global Moderator

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    Nikki

    Worth a try.
     
    ronjor, Jun 5, 2004
    #16
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