I have a corrupted file on my C drive which is not repaired by a Chkdsk. I'm using XP Home, SP2. An article in the Microsoft Knowledge Base recognizes the problem in XP and advises doing a backup excluding this file, reformatting the drive, then doing a restore. Excluding the file forces me to use a file oriented backup. I am using Acronis*True*Image*Home® version 9.0 (build*3,677). When I try to do this backup (about 13 GB) Acronis starts ok, then stalls part way through. This has happened during repeated tries. Once the process stalls, a "Cancel" fails and causes my computer to hang up which I can only solve with a reboot. I have two basic questions: 1. Is this a workable way to do a backup and restore which includes the operating system? I am concerned about files which are active or otherwise unavailable during the attempted backup during a file oriented backup. (I was able to do this backup using a trial version of another software program, and out of 67,668 files, 229 files were skipped. I would prefer to use Acronis because I have more faith in and experience with it providing I can get it to work ) 2. Any thoughts about what is causing the stall and what I can do about it. Thanks.