SSL error in middle of the task

Discussion in 'Acronis True Image Product Line' started by pelado123, Jun 24, 2009.

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  1. pelado123

    pelado123 Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    8
    Hi,
    I have this problem. When a backup task is launch from Acronis True Image Echo Enterprise Server to Acronis Backup Server, in middle of the operation the next error happend.

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="174" product="Acronis True Image Echo Enterprise Server" task="D9347A3F-769D-4116-8B3D-2513F084D5BA" uuid="E56D5339-03CA-45C2-A8CA-5FA4EEFEDE2C" version="1.0">
    <event code="2" id="1" level="2" message="The &quot;backup diario&quot; operation started" module="100" time="1245770551" />
    <event code="503" id="2" level="2" message="Analyzing partition 0-0..." module="1" time="1245770554" />
    <event code="503" id="3" level="2" message="Analyzing partition C:..." module="1" time="1245770555" />
    <event code="503" id="4" level="2" message="Analyzing partition E:..." module="1" time="1245770555" />
    <event code="503" id="5" level="2" message="Analyzing partition 0-0..." module="1" time="1245770555" />
    <event code="503" id="6" level="2" message="Analyzing partition D:..." module="1" time="1245770555" />
    <event code="503" id="7" level="2" message="Analyzing partition 0-0..." module="1" time="1245770555" />
    <event code="503" id="8" level="2" message="Analyzing partition G:..." module="1" time="1245770556" />
    <event code="11" id="9" level="3" message="Priority changed to Low priority" module="100" time="1245770557" />
    <event code="503" id="10" level="2" message="Analyzing partition C:..." module="1" time="1245770557" />
    <event code="503" id="11" level="2" message="Analyzing partition E:..." module="1" time="1245770557" />
    <event code="503" id="12" level="2" message="Analyzing partition D:..." module="1" time="1245770559" />
    <event code="1008" id="13" level="2" message="&lt;bold>Create Incremental Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1, Disk 2&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;bsp://192.168.94.198&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;textcolor value=0x00ff0000>Password protected&lt;/textcolor>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Description: &lt;indent value=10>&lt;endl/>&lt;textcolor value=&quot;navyblue&quot;>&quot;Backup *******&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>" module="1" time="1245770563" />
    <event code="504" id="14" level="2" message="Pending operation 135 started: &quot;Creating partition image&quot;" module="1" time="1245770566" />
    <event code="506" id="15" level="2" message="Locking partition C:..." module="1" time="1245770566" />
    <event code="504" id="16" level="2" message="Pending operation 135 started: &quot;Creating partition image&quot;" module="1" time="1245771105" />
    <event code="506" id="17" level="2" message="Locking partition E:..." module="1" time="1245771106" />
    <event code="504" id="18" level="2" message="Pending operation 135 started: &quot;Creating partition image&quot;" module="1" time="1245772106" />
    <event code="506" id="19" level="2" message="Locking partition D:..." module="1" time="1245772108" />
    <event code="504" id="20" level="2" message="Pending operation 132 started: &quot;Saving partition structure&quot;" module="1" time="1245772467" />
    <event code="504" id="21" level="2" message="Pending operation 132 started: &quot;Saving partition structure&quot;" module="1" time="1245772467" />
    <event code="0" id="22" level="4" message="SSL Error: SSL_write failed
    " module="3" time="1245772479" />
    <event code="0" id="23" level="4" message="SSL Error: SSL_read failed
    " module="3" time="1245772479" />
    <event code="0" id="24" level="4" message="SSL Error: SSL_write failed
    " module="3" time="1245772479" />
    <event code="0" id="25" level="4" message="SSL Error: SSL_read failed
    " module="3" time="1245772479" />
    <event code="1015" id="26" level="4" message="User name or password for the remote resource bsp://*******/\backupserver\BackupServer||\| is incorrect. Please check user name and password and type it again." module="1" time="1245772479" />
    <event code="5" id="27" level="4" message="Operation has completed with errors." module="100" time="1245772479" />
    </log>


    The version of all product is 8206
    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello pelado123,

    Thank you for using Acronis True Image Echo Enterprise Server

    Please do the following to fix the issue:

    • Download the latest build of the product;
    • Install the product and update all the components;
    • Reboot the machine or restart the respective Windows service (see the More information section for details);
    • Make sure the user, under which you are trying to connect, is a member of both Administrator and Backup operators groups on the machine, to which you are trying to connect:
    o Hit Start -> Run and type in compmgmt.msc;
    o Click on Local Users and Groups;
    o Find the user account that you use to log in and double click on it;
    o Click on the Member of tab, then on Add and type in Backup operators. Click OK;
    o In the same window type in Administrator and click OK.
    If the issue persists, then try disabling SSL encryption:
    • Click Start -> Run and type in regedit to open Windows Registry Editor;
    • Browse to:
    Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server
    Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Encryption\Server
    • Rename the Server subkey to Server1.

    Best regards,
    --
    Dmitry Nikolaev
     
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