SSD errors while attempting to image.

Discussion in 'hardware' started by xxJackxx, Jul 3, 2019.

  1. xxJackxx

    xxJackxx Registered Member

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    I have an employee's PC that had a recent SSD upgrade (within the last few months.) It has worked fine until the last couple of weeks. We are using Macrium Reflect 7.2. It is giving an error 23. This suggests that there are bad blocks on the disk and to run chkdsk /r. Doing so results in no errors found. SanDisk SSD Dashboard also says there are no issues as does CrystalDiskInfo. Despite all of this we can't image the disk anymore. I'm posting here instead of the backup section as the replies there will just say the disk is bad. Maybe it is but I would expect at least some other disk tool to verify there is an error of any kind. The PC is running fine with no lag or errors of any kind. Any suggestions on how to fix a disk that everything says is not broken?
     
  2. Floyd 57

    Floyd 57 Registered Member

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    If the disk is truly fine (I don't know if it is) then "You can set an option to ignore bad sectors that may allow the image job to complete, but that should be considered a last resort because that means Reflect won't be able to guarantee that all data was captured correctly." - https://forum.macrium.com/Topic23884.aspx

    Maybe try reinstalling macrium, and try ssd on another pc to see if it still happens? Or on a clean install

    Also this seems worth a read https://blog.macrium.com/techie-tuesday-imaging-disks-with-bad-sectors-69f42253f10d , apparently you can try to run chkdsk /r repeatedly until error 23 no longer occurs and other stuff
     
  3. xxJackxx

    xxJackxx Registered Member

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    Thanks for the reply. I am aware of the "last resort" option but was saving it for a last resort. :D
    I'll likely consider reinstalling Macrium as a next step.
    I did Google for some options but not much useful was returned. Thanks again.
     
  4. Brian K

    Brian K Imaging Specialist

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    xxJackxx,

    Does Macrium give an error when run from a boot disk? Do other imaging apps (from a boot disk) give errors?

    Is encryption in use?
     
    Last edited: Jul 3, 2019
  5. xxJackxx

    xxJackxx Registered Member

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    No encryption. We installed Acronis and attempted a backup. It gave a more useful error.
    Failed to read from sector '232,656,016' of hard disk '1'.
    Failed to read the snapshot. (0x10C45A)
    CRC error (0x100155)
    Horribly annoying that all of the drive utilities say the disk is 100% fine and chkdsk does absolutely nothing. I am going to assume there is nothing we can do to fix it and we will have to replace the drive. I thought these things were supposed to reallocate bad blocks. Minus points for SSD drives and I probably won't replace it with another SanDisk.
     
  6. Brian K

    Brian K Imaging Specialist

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    On the off chance it is a VSS error rather than a bad SSD, I'd try imaging from a boot disk.
     
  7. Floyd 57

    Floyd 57 Registered Member

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  8. xxJackxx

    xxJackxx Registered Member

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    Thanks for your suggestions and too al that replied. We just decided to replace the disk with a new Samsung drive. This PC is critical to the business so we decided it wasn't worth the risk to drag this out. The new disk is working fine. Now to RMA the SanDisk. Whatever happened to the days when I could RMA a drive by entering a serial number? They are requiring a bunch of info, an attached copy of proof of purchase, and pics of the drive, front and back.
     
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