Hello all, I downloaded and paid for a copy of ESET Smart Security 5. I received the email with License Information (for 3 computers), I copied & pasted the Username and Password into the Activation window under Set-up, but nothing happens. I received the Backup CD and it's of no help with activation. I submitted an on-line support request and received a confirmation email (Case #800406), where they said I would receive a response within 24 hours (that was 6 days ago). I have not heard from ESET. Thanks in advance for any support. P.S.: I'm regretting my decision to drop Kaspersky.