SpywareBlaster upadate hangs

Discussion in 'SpywareBlaster & Other Forum' started by bizz, Apr 16, 2014.

Thread Status:
Not open for further replies.
  1. bizz

    bizz Registered Member

    Joined:
    Apr 16, 2014
    Posts:
    6
    Hangs at 10%. then error, connecting to update server--windows 7, zone alarm, avast
     
  2. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    Hello bizz:

    Please check to see if your system permits/blocks the following web/IP address:

    Code:
    108.161.189.195 updates1.spywareblaster.net
    The above is the IP address/name for a Content Delivery Network (CDN) server for spywareblaster.net

    HTH :)
     
    Last edited: Apr 16, 2014
  3. bizz

    bizz Registered Member

    Joined:
    Apr 16, 2014
    Posts:
    6
    Hello 1PW

    Can you please explain how to go about , to see if your system permits/blocks the following web/IP address:
    I have no clue how to do that.
     
  4. clubhouse1

    clubhouse1 Registered Member

    Joined:
    Sep 26, 2013
    Posts:
    533
    Location:
    UK
    I'm not sure but, he may mean 'ping' the address

    Details on how to that here....

    http://www.wikihow.com/Ping-an-IP-Address


    I would use the name

    updates1.spywareblaster.net


    If I was testing... if the results show reply times it means nothing on your computer is obstructing the address (or that's my understanding)
     
  5. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    Please run a short diagnostic first.

    1. Together, depress your keyboard's Windows + R keys. A small "Run" window should appear.
    2. Copy & paste, or type, the following Code: into the "Run" window's "Open:" box:
    Code:
    cmd.exe /k ping updates1.spywareblaster.net
    3. Single left-click the OK button. The "Run" window should disappear and be replaced by a DOS-Command window, and a short ping test should start, last a few seconds, and report results.
    4. What is the common IP number reported in lines 1 through 7?
    5. What does the 8th line report? e.g. Packets: Sent = etc, etc, etc.
    6. Please reply to this thread with your results.
    7. You may dismiss the remaining DOS-Command window.

    Simplistically, the object here is to "reach out" to your computer's DNS server with SpywareBlaster's CDN IP name. Your DNS server should reply with a unique IP address and CNAME. Using the IP address from the DNS server, four small test packets are routed to the SpywareBlaster server and that CDN server should respond with an equal number of acknowledgement packets on a return path.

    Many, many more detailed things really happen but, super simplistically, this tests your computer's firewall + Zone Alarm, (router) networking, your ISP, DNS servers, SpywareBlaster's CDN server, and all related Internet connectivity.

    Thank you.
     
    Last edited: Apr 17, 2014
  6. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    :thumb:
     
  7. bizz

    bizz Registered Member

    Joined:
    Apr 16, 2014
    Posts:
    6
    OK, this is from the first one


    Pinging sbupdates.jcs.netdna-cdn.com [108.161.189.195] with 32 bytes of data:

    Request timed out.

    Reply from 108.161.189.195: bytes=32 time=17ms TTL=53

    Reply from 108.161.189.195: bytes=32 time=16ms TTL=53

    Reply from 108.161.189.195: bytes=32 time=17ms TTL=53


    Ping statistics for 108.161.189.195:

    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 16ms, Maximum = 17ms, Average = 16ms


    C:\Users\USER>

    =====================================
    This is from DOS-Command Prompt,

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\USER>cmd.exe /k ping updates1.spywareblaster.net

    Pinging sbupdates.jcs.netdna-cdn.com [108.161.189.195] with 32 bytes of data:
    Reply from 108.161.189.195: bytes=32 time=17ms TTL=53
    Reply from 108.161.189.195: bytes=32 time=19ms TTL=53
    Reply from 108.161.189.195: bytes=32 time=17ms TTL=53
    Reply from 108.161.189.195: bytes=32 time=16ms TTL=53

    Ping statistics for 108.161.189.195:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 19ms, Average = 17ms

    C:\Users\USER>
     
  8. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    Hello bizz:

    Except for the one minor dropout, you seem to have an unfettered path to/from the SpywareBlaster CDN server.

    So, using any browser, please click on this URI: http://updates1.spywareblaster.net/sbversion6.txt

    Please direct your browser to "Save (page) as..." (Ctrl+S) using the default filename. Please attach that file using the "Upload a File" button in your next reply.

    The above verifies the identical http protocol portion of the overall update handshake, used by the SpywareBlaster application with its CDN server, without using your SpywareBlaster itself. This simulates roughly 20% of SpywareBlaster's hand shake, with the CDN server, when no database updates are found.

    Thank you. :)
     
    Last edited: Apr 18, 2014
  9. bizz

    bizz Registered Member

    Joined:
    Apr 16, 2014
    Posts:
    6
    Hello 1PW,
     

    Attached Files:

  10. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    Hello bizz:

    Thank you - the above test result is what should be expected.

    If you have not already done so immediately prior to your original post, please uninstall/download/verify/install SpywareBlaster v5:
    1. Perform an uninstall using the Windows Control Panel > Programs and Features or optionally an "Advanced" uninstall with Revo Uninstaller.
    2. Reboot.
    3. Only download SpywareBlaster v5 from http://www.brightfort.net/downloads/spywareblastersetup50.exe.
    4. Verify file integrity using your own checksum utility against Brightfort's published MD5hash or upload the downloaded file to VirusTotal.
    5. If the installer's file integrity is perfect, install SpywareBlaster.
    6. Reboot.
    7. Test SpywareBlaster's "Check for Updates" and please reply to this thread with status.
    Continuing, this should have produced a fairly clean re-install and at least one DNS flush.

    If however, you have done a recent clean re-install of SpywareBlaster, I am still not totally sure your firewall/Zone Alarm product is not part of the problem.

    Please temporarily disable the firewall portion of your Zone Alarm product and test SpywareBlaster's "Check for Updates" and please reply to this thread with status.

    Thank you. :)
     
  11. bizz

    bizz Registered Member

    Joined:
    Apr 16, 2014
    Posts:
    6
    First thing I did was totally un-install ZoneAlarm and spywareblaster was still not downloading updates.
    Funny thing though, I ran the Revo Uninstaller, then downloaded SpywareBlaster as you previously stated,
    and SpywareBlaster is downloading updates again.

    Thanks for the help 1PW
     
  12. 1PW

    1PW Registered Member

    Joined:
    Apr 2, 2010
    Posts:
    700
    Location:
    North of the 38th parallel.
    You're welcome and good luck to you bizz. :)
     
Loading...
Thread Status:
Not open for further replies.