Spyware guard conflict

Discussion in 'SpywareBlaster & Other Forum' started by Keizer, Jun 15, 2003.

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  1. Keizer

    Keizer Registered Member

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    I loaded spyware guard, and found that it doesn't play well with one of my other software programs. When I run my junk file finder, I will get an error message, and needs to close. If I un-check the real time scanning engine on spyware guard, my other utility runs fine. Also my registry cleaner, which is part of the same software utility,creates the same error message when I try and view items in the registry. Once again, if I turn off real time scanning, my reg cleaner works fine. Anyone else having any conflicts like this? Spyware guard starts with windows, and I hate to have to turn it off each time I want to run my other software program.The name of the program is "Ace Utilities" Its just a software program with different utilities to keep your pc running good. Has a reg cleaner...junk file finder...etc. I get the error message when I try and open a folder to view certain files that are considered junk files using the program. For example....I run the junk file finder and it comes up with a list of files. I can then right click on a file in that list, and select open folder. Thats when I will get the Ace utilities error message that says it must shut down the utility. Happens wihen I use the reg cleaner as well. Keizer
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi Keizer,

    Welcome at Wilders. :)
    Is this the program you are having problems with?
    http://www.acelogix.com/regclean.html

    Regards,

    Pieter
     
  3. Keizer

    Keizer Registered Member

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    Thanks for the welcome Peiter. Yes that is the software program that spyware guard has a conflict with. It is the latest version of Ace utilities 1.72. By the way I am using XP pro service pack 1. Thanks....Keizer
     
  4. javacool

    javacool BrightFort Moderator

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    The problem may lie on Ace Utilites' end, but I'll take a look at it as soon as possible (it seems their website may be down at the moment?). I'm not sure why SpywareGuard's real-time scanning would be causing those errors (especially since it only scans EXE and CAB files - the real-time scanning component doesn't touch the registry) but again, I'll try taking a look at it as soon as I can grab a trial download of the program.

    Just out of curiousity, what other programs are you using that might provide real-time scanning? i.e. anti-virus program(s)? System firewalls? Etc. TIA. :)

    Best regards,

    -Javacool
     
  5. Keizer

    Keizer Registered Member

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    Thanks Javacool for the reply. I am not sure myself why spyware Guard causes the problem with Ace utilities. Its not just the registry cleaner but also the junk file finder that has a problem. Like I said, after I run the junk file finder, and then right click on an item in the list , and then select "open folder" it will display the error message. I just happened to run Ace utilities right after I installed spyware guard, and thats why I knew it was a conflict with spyware guard. I had not loaded anything else. I selectively turned off each component in spyware guard to find out which item was the culprit. I narrowed it down to the real time scanning.

    I am also runing Norton antivirus 2003 and the latest version of Zone alarm free. I am also using your spyware blaster with no problems at all! Thanks for your efforts. Keizer
     
  6. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi Keizer,

    Since your system resembles mine in OS and software I downloaded the trial.
    This is what happened:
    I scanned for Junkfiles (Note: don´t delete everything it finds), selected one, chose open and the file opened and the program crashed.
    Is this the same behaviour you´re experiencing?
    With SpywareGuards Real Time Scanner disabled, the only difference was the file didn´t open before the program crashed. o_O

    Regards,

    Pieter
     
  7. Keizer

    Keizer Registered Member

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    Yes that is what happens. I do get a pop up error message on my system, that tells me it encountered a problem and needs to close. Keizer
     
  8. Keizer

    Keizer Registered Member

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    Actually if I turn off the real time scanning, it doesn't crash at all. Keizer
     
  9. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    I never even got a message. It just disappeared.
    I hope javacool can come up with something.
    Did you inform Ace Technologies about your problem as well?

    Regards,

    Pieter
     
  10. Keizer

    Keizer Registered Member

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    I haven't yet e-maled the author of Ace utilities about the conflict. Thought I would start here first.

    You mentioned not to delete all the temp files that Ace utilities finds. I kinda realized that after looking through them. I never really have been able to figure out which ones are safe to delete. Keizer
     
  11. Keizer

    Keizer Registered Member

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    Also, make sure you select "open folder", not "open" when you run the junk file finder. Thats what I was doing when I got the pop up error message. Also, try running the registry cleaner. Then right click and select "open in Reg edit". You should get a crash or error message running this utility as well. Like I mentioned before, turning off the real time scanning of spyware guard solves the proble. I have had Ace utilities on my pc for a long time and have always considered it to be a stable piece of software. I never had any problems with it in the past. Keizer
     
  12. Keizer

    Keizer Registered Member

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    With SpywareGuards Real Time Scanner disabled, the only difference was the file didn´t open before the program crashed.

    Regards,

    Pieter

    So basically what you are telling me, is that Ace utilities would crash on your system even with spyware guard not loaded? I have Ace utilities on two different PC's, one of which has a multitude of other software programs. I have never encountered a problem. Seems odd to me!! Keizer
     
  13. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi Keizer,

    I don't understand either. Everything I've tried with Ace Utilities works except for the "Open"
    I practically disabled everything I got running and it still crashed. o_O

    Sorry for not being very helpful, but I'm clueless on this one.

    Pieter
     
  14. Keizer

    Keizer Registered Member

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    Well, I know everything works great with just spyware blaster on my pc. How much protection does spyware blaster give without having spyware guard onboard as well? I really wanted to run both programs. I am just a bit confused on why it is recommended to run both. Seems like blaster should take care of most spyware. Can you explain the purpose of running both programs together? Keizer
     
  15. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Hi Keizer,

    SpywareBlaster tackles the most common threats: ActiveX installs and tracking cookies (if you're using IE6)
    SpywareGuard warns you when you try to open any spyware files before they are executed. This happens less often, but SpywareGuard has a heuristic detections that SpywareBlaster can never have (by design).

    So both programs are completely different in what they protect you against and in the way they do it.

    HTH,

    Pieter
     
  16. Keizer

    Keizer Registered Member

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    So has anyone come up with any other ideas about why Ace utilities crashes when running spyware guard. I have tried it on two different pc's, both running XP, with the same result. How exactly does Spyware guard operate? Is it constantly scanning your system while you surf? Maybe it would be the same scenerio as if I tried opening folders with Ace utilities while my Norton anti virus was scanning for viruses. I haven't tried that, but it might have the same crashing affect. Keizer
     
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