Spyware Doctor Upgrade& Windows Mail

Discussion in 'other anti-malware software' started by MikeStevens, May 25, 2007.

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  1. MikeStevens

    MikeStevens Registered Member

    Joined:
    Jan 7, 2007
    Posts:
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    Location:
    Leicester, UK
    I have a new PC which has Vista and Spyware Doctor installed (the free version). Everything worked OK. I decided to upgrade to the "paid for" version of SD and then my problems began.
    Windows Mail would not start. I received a message "Windows Mail could not be started, initialize junk filtering. Your computer may be out of memory or disk is full (...which was nonsense) ... (0x80070002) and when I clicked OK, "Windows Mail could not be started because MSOE.DLL could not be initilaised"

    After several hours and a few missed important emails later, I was advised to remove Spyware Doctor and do a "System Restore" and ... Windows Mail worked OK.

    So, I reinstalled Spyware Doctor and, Windows Mail would not start up again.

    So I uninstalled SD and did another "System Restore".

    Now I have no Spyware Doctor, but an annoying "Spyware Doctor" pop up.

    I have contacted the support people at PC tools but the only response I have had is a refund to my credit card.

    What do I do now? I am loathe to install the free version. How do I totally uninstall all the SD components?

    I am using this forum, perhaps I should wait for PC Tools to reply?

    Can anyone recommend a similar product that works and doesn't give me all these problems?

    Any help would be gratefully appreciated.

    Mike
    Reply With Quote
     
  2. EliteKiller

    EliteKiller Registered Member

    Joined:
    Jan 18, 2007
    Posts:
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    Location:
    TX
    1) Stop using system restore! :)
    2) Reinstall SD and then go to control panel > programs to uninstall it.
    3) SUPERAntiSpyware is highly recommended. The free version is a gem, but the Pro version offers additional benefits and can be purchased with a lifetime update package. :thumb:
    4) AVG Anti-Spyware and a-squared are good "on-demand" scanners that are also free.
    5) Make sure that you're using a quality anti-virus.
     
  3. MikeStevens

    MikeStevens Registered Member

    Joined:
    Jan 7, 2007
    Posts:
    6
    Location:
    Leicester, UK
    Thank you for your comments but:

    1. It seemed I had to use "System Restore" I didn't know what the alternative was. :mad:
    2. I did reinstall SD, and uninstalled it (twice). When I attempt to uninstall using Control panel, I receive this message "File C:/program File/Spyware Doctor/unins000dat" does not exist. Cannot uninstall.

    I still have a pop-up saying Spyware Doctor program is not working.

    Mike
     
  4. coolbluewater

    coolbluewater Registered Member

    Joined:
    Feb 10, 2007
    Posts:
    268
    Location:
    next door to Redmond
    1. Use ERUNT:
    http://www.larshederer.homepage.t-online.de/erunt/

    2. Install CCleaner:
    http://www.ccleaner.com/
    Have CCleaner scan using the "Issues" tab and have it backup your registry when prompted just in case.
    Reboot.

    Both are freeware.
     
  5. MikeStevens

    MikeStevens Registered Member

    Joined:
    Jan 7, 2007
    Posts:
    6
    Location:
    Leicester, UK
    Thanks, I have CCleaner and tried that with no success. I note your recommendation about ERUNT.

    EliteKiller said "Stop using System Restore" Can I know why this was said?
    I was desperate to gain access to very important emails which I was expecting. When I contacted PC Tools support, I merely received an acknowledgment (and a refund of my payment for SD) so what was I supposed to do? I'd appreciate comments for the future.

    Mike
     
  6. screamer

    screamer Registered Member

    Joined:
    Apr 14, 2006
    Posts:
    922
    Location:
    Big Apple USA
    Mike,

    If SD is now removed from your box, I assume it is except for the pop-up. Use a registry cleaner to get rid of the leftover remnant of SD.
    MAKE SURE YOU BACK UP YOUR CHANGES!!

    Eusing Free Registry Cleaner:

    http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm

    After you rid yourself of the SD issue, I would invest in an Instant Recovery app such as FD-ISR / BootBack.

    I'd also post my SD issue on the PC Tools forum. They try to be very helpfull there:

    http://www.pctools.com/forum/

    hth,

    ...screamer

    btw: I use SD ver 5.0.? I've had no serious problems, but I'm in the minority.
     
  7. MikeStevens

    MikeStevens Registered Member

    Joined:
    Jan 7, 2007
    Posts:
    6
    Location:
    Leicester, UK
    Thanks Screamer, your comments are much appreciated.

    Mike:thumb:
     
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