I believe that whenever i disable a Startup program or Service in Task Manager or msconfig.exe, SS&D shows this msg: "Spybot Search & Destroy has detected an important registry entry that has been changed. Category: Browser Helper Object Change: value added Entry: 53707 962-6F74 ..." etc. A box "Remember this decision" "?" ...and "Info" shows up. When I click on "info" the msg is: "no information found for this entry". I then click on OK and msg is: "resident denied change" . Also when I put a 'check' mark in "enable permanent blocking of bad addresses in Internet Explorer" it keeps unchecking the box. Then I click on "Immunize" and the msg "permanently running bad download blocker to Internet Explorer" displays - but when I go back to double check the "permanently block bad d/loads" is unchecked. Also this never happened b4 I reinstalled SS&D June 8/05. Note: The msg. boxes "remember this decision" and "?" does not show the names of the entries - I cannot expand the boxes to view the names so I just click on OK and "resident denied change" shows up each time again. How can I get past these problems in Spybot? Thanks for any help.