Note from LowWaterMark: This thread was split from here since from this post down (other than the two words "I disagree.") it is not about the original topic but about a different person's problems with NOD32 on their system. So it deserves its own thread. I disagree. I cannot exclude System Restore from AMON and AMON alerts every few minutes on eicar and a bunch of false positives in System Restore. I finally uninstalled this version and went back to an older one where AMON used to never do anything like this and AMON is still alerting. And I still cannot successfully exclude System Restore. Plus, now I am being bugged every few minutes to upgrade. GEEZ. I should be able to run whatever version I wish without a nag screen. Plus I should be able to exclude System Restore. I wrote to tech support yesterday and today I had the most infuriating response from USA. I expected a response from Eset in Slovakia not from these idiots in the USA office. UGH. I had asked how to SUCCESSFULLY exclude System Restore from AMON. My question was totally ignored and I was treated as though I was about 3 years old and was a total idiot regarding computers. All USA tech support told me was how to clean System Restore! I know how to clean System Restore. How insulting! I asked how to successfully exclude System Restore and that question was ignored. Whoa! I sure won't renew my license if I have to deal with the USA idiots. I expect tech support to come from Eset in Slovakia. So, I wrote back and asked that my question be forwarded to Eset. The most important thing in choosing an AV is quality of tech support. I got soured on a rival's tech support recently also when three techs insisted that their new tool which has not passed QA could not possibly fry my video drivers which it did and it did to many others with nVidia drivers . But these guys insisted that couldn't happen as though I was lying. So, I'm not very interested in getting that AV. I don't understand why vendors don't get it...the most important thing is the quality of tech support and not assuming everyone who has a computer is an idiot.