Hey all! I've been using SpiderOak for cloud backups for almost 5 years now. Fortunately I haven't needed to use the service for restoration of files except maybe once or twice, but it's nice to know my files are safely backed up in case something does happen. Anyways, yesterday I realized that nothing had been synchronized to SpiderOak for about a week. At first I thought it was my firewall or network, but something was wrong... I couldn't get a sign-in link from the desktop app, and trying to sign in from the website resulted in an invalid username/password error. Nothing was noted in their social media (I thought maybe it was an outage or something), so I got really worried and paranoid... so I emailed them, and 8 hours later was told that my account was cancelled due to non payment. Fantastic! My credit card number was changed earlier this year due to a merchant breach and I totally forgot to update SO with the new number. But I don't remember ever seeing any billing/account related emails either, and I definitely wouldn't ignore such an email. The only emails I'd received from SO in the last 3 months were two marketing emails. You'd think they'd at least send an email saying my account was terminated? So, I'm pretty annoyed at this point. So since I need to start all over anyways, maybe this is a good time to re-evaluate my cloud backup solution. I'm a huge fan of local encryption and will not consider an option which does not offer it. I was looking at Tresorit and Sync.com, and so far here's my list of differences/notes that matter to me: Both offer 2FA (SO's is apparently in a perpetual BETA and doesn't offer it for new accounts) Both have mobile apps that can actually sync to your account (SO's mobile app has read-only access). Tresorit has no real way to undelete files, which seems pretty silly, and puts it at a real disadvantage. Just think: ransomware that encrypts your files with a different filename and deletes the original file will pose a real problem with Tresorit. Tresorit allows you to backup any folder (one thing I loved about SpiderOak). With Sync.com, all your stuff needs to be in the "Sync" folder, which I despise. Although Symlinks are an option here and would let me keep my folder structure intact. Sync.com is notably less expensive than both Tresorit and SO (although I have to wonder how they can offer so much storage for so little $...): Sync.com: $49/yr for 500GB Tresorit: $125/yr for 100GB SO: $59/yr for 100GB Does anyone have any experience with either of these companies? Of have a suggestion for another cloud backup service? Thanks!