SP3 Won't Install On My Computer

Discussion in 'other software & services' started by Graystoke, May 7, 2008.

Thread Status:
Not open for further replies.
  1. Graystoke

    Graystoke Registered Member

    Joined:
    Aug 15, 2003
    Posts:
    1,502
    Location:
    The San Joaquin Valley, California
    I'm having a problem. I got the update notice that SP 3 was available. When I try to install it through Windows update, it fails to install. I've tried several times with the same results.

    I just now tried installing SP 3 using link provide by Howie. I get an error message with that attempt....

    "The core system file (kernel) used to start this computer is not a Microsoft Windows file. For more information see Knowledge Base article Q327101 at »support.microsoft.com."

    I went there and this is what I found....

    "This behavior may occur if the computer has a modified version of the Ntoskrnl.exe file that uses the /KERNEL switch in the Boot.ini file. This condition may exist because the computer has a third-party program installed that customizes the graphics that are displayed when your computer starts."

    There is also instructions on how to resolve all this. I'm not sure I want to go through all that. I definitely do not want to screw up this new computer. Any ideas on what I should do?
     
  2. Perman

    Perman Registered Member

    Joined:
    Nov 23, 2005
    Posts:
    2,160
    Hi,

    I have the very same error message,Q327101, then

    I found out I have used TuneUp Utilities to create third party Boot Screen, Welcome Screen, and Theme. These are the source of issues.

    I revert these to default setting, then installation of SP3 went very smoothly.
     
  3. Graystoke

    Graystoke Registered Member

    Joined:
    Aug 15, 2003
    Posts:
    1,502
    Location:
    The San Joaquin Valley, California
    Hi Perman. Thanks for the tip. I'm also using TuneUp Utilities' third party boot screen. Looks like that was the culprit here too. I reverted back to the default boot screen, and was able to install SP3. I'll have to remember that the next time I have a problem with Windows Update.
     
Loading...
Thread Status:
Not open for further replies.