Son's PC Won't Bootup!

Discussion in 'other software & services' started by Help!, May 24, 2005.

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  1. Help!

    Help! Guest

    My son's PC, a 3 yr old Dell Dimension with Windows XP (Home Ed.) won't bootup, not even into safe mode!

    The PC goes through it's initial startup/recognition sequence and then the screen goes blue with a message to the effect: "a serious problem has been detected and Windows has been shutdown in order to prevent damage to the computer". It then goes on to say that it could be due to insufficient disk space (this past April, his 30GB hard drive was only 50% full), or a bad video driver, or improper BIOS settings, etc. It then suggests starting up in safe mode (which I did, but the blue-screen with the same message comes back)!

    The AntiVirus program (PC-cillin) has not been updated for the past 3-weeks, so I was wondering if this problem could be caused by a virus, and if so, what can I do about it if the system won't startup?
     
  2. bigc73542

    bigc73542 Retired Moderator

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    did you happen to make an emergency start up disc?
     
  3. Help!

    Help! Guest

    Hi BigC, thanks so much for replying... Yes, I remember making an emergency startup disk when I first bought the Dell for my son. I'm sure I have it, but even assuming that it boots up the system, I'm not sure what steps to take afterwards.
     
  4. pcalvert

    pcalvert Registered Member

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  5. bigc73542

    bigc73542 Retired Moderator

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    If you can get it to boot you will want to look at your event viewer. Click start/control panel/performance and maintenance/administrative tools/eveny viewer. Look at any yellow or red exclamation marks and see if it will tell you what process is having the problem.
     
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