SNAPMAN.SYS CREATES PAGE FAULT

Discussion in 'Acronis True Image Product Line' started by lcook, Mar 8, 2005.

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  1. lcook

    lcook Registered Member

    Joined:
    Mar 8, 2005
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    I just purchase True Image Corp Workstation - 2 users. It installed fine on the 1st PC but on the 2nd I get a total crash when I try to execute after the install. The PC has Spy Sweeper installed and is a 1 month old Dell Optiplex.

    Your help would be appreciated.

    Larry Cook
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Larry,

    Thank you for choosing Acronis True Image Corporate Workstation (http://www.acronis.com/enterprise/products/ATICW/).

    Could you please do the following:

    1. Press the Start button, choose Run, type "drwtsn32" and press Enter.
    2. In the dialog that appears check the Log File and Crash Dump paths, then press the OK button.
    3. Run Acronis True Image again.
    4. Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to support@acronis.com along with the link to this thread.

    Thank you.
    --
    Ilya Toytman
     
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