Discussion in 'Acronis True Image Product Line' started by ARPAJOU, May 4, 2006.

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    ARPAJOU Registered Member

    May 4, 2006
    Hello everybody !

    I have an IBM xseries 225 server, with Windows server 2003 Standard with SP1, acronis true image entreprise 9.1 build 3602 (28 April 2006).

    My backup fail always with an error message about famous file "snapapi.dll".

    So i have uninstall acronis true image, reboot, verify files "snapapi.dll" and "snapman.sys" are removed. Then i have installed new version of acronis true image with build 3602, reboot but it's always the same.

    Any suggestions ?

    Thanks in advance for every answer
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ARPAJOU,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please accept our apologies for the delay with the response.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Windows System Information as it is described in Acronis Help Post and do the following:

    - Download and unpack the Device Tree application:
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    Please note that the application may crash the system when you exit, so we recommend you to save all your work and close other programs prior to running it.

    Having collected all the diagnostic information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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