Snapapi.dll

Discussion in 'Acronis True Image Product Line' started by Zander_CH, Mar 25, 2006.

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  1. Zander_CH

    Zander_CH Registered Member

    Joined:
    Mar 25, 2006
    Posts:
    1
    Hello

    I have just downloaded a trial version of True Image 9.1 Workstation with a 15-day-key. When I try to start the program I get the error:

    AppName: trueimage.exe AppVer: 9.1.0.3547 ModName: snapapi.dll
    ModVer: 2.1.0.220 Offset: 00001cff

    Have someone an idea?

    -----
    Windows XP SP2 is installed
    ......

    Thx!


    Edit: Well, you may delete this question... I just wanted to test this software because I want to buy a prgram like this. But, for this price, it has to work and I do not have the time to search and ask and search and ask for solutions. The only thing I have tried is to deinstall all of Acronis and reinstalled the licence server with the 15-day-key. So far so good. The installation of Acronis Workstation stops and makes a deinstallation with the message, i have to reinstall the program. That' s it. Next software please...
     
    Last edited: Mar 25, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Zander_CH,

    Thank you for your interest in Acronis Workstation Disk Backup Software.

    Please accept our apologies for the delay with the response.

    We are really sorry that you are displeased with the work of the free trial version of Acronis True Image 9.1 Workstation. However, if you wish to try the software anyway then we will certainly do our best in order to investigate the problem(s) and provide you with the solution as soon as possible.

    Could you please remove all registry entries related to the previous Acronis True Image 9.1 Workstation installation using Windows Installer CleanUp Utility and then try to install the free trial version of Acronis True Image 9.1 Workstation once again?

    If that does not help then please do the following:

    - Launch the product installation file;

    - Right-click on the name of the component that fails to install and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Could you please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists?

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Run Acronis True Image and reproduce the problem;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2;

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Let us know when exactly you receive the error message you mentioned above.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Alexey Popov
     
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